{"id":47269,"date":"2020-04-24T10:16:05","date_gmt":"2020-04-24T10:16:05","guid":{"rendered":"https:\/\/joblistghana.com\/?p=47269"},"modified":"2020-04-24T10:16:05","modified_gmt":"2020-04-24T10:16:05","slug":"skycave-ghana-limited-vacancies-2020","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/skycave-ghana-limited-vacancies-2020.html","title":{"rendered":"Skycave Ghana Limited Vacancies 2020"},"content":{"rendered":"<p>The ideal Associate enjoys providing exceptional customer retention, someone who thrives in a sales environment, loves working with computers, and loves talking on the phone.<\/p>\n<p><strong>Job Description<\/strong><\/p>\n<p><strong>Job Title:\u00a0Remote IT Customer Agent<\/strong><\/p>\n<p><b>Working hours:\u00a0<\/b>An average of 21 hours a week, working hours between 5am and 12pm, Monday to Sunday<br \/>\n<b>Hourly Rate:<\/b>\u00a0Negotiable, based on experience.<br \/>\n<b>IT Customer Agent<\/b><\/p>\n<ul>\n<li>We\u2019re glad you\u2019re here! Apply today to get ahead.<\/li>\n<li>Looking to work on flex time out of the comfort of your own home?<\/li>\n<li>Enjoy problem-solving and talking on the phone?<\/li>\n<li>The ideal Associate enjoys providing exceptional customer retention, someone who thrives in a sales\u00a0environment, loves working with computers, and loves talking on the phone.<\/li>\n<\/ul>\n<p>Your typical day at work:<br \/>\nAs an IT Customer Agent for an elite telecommunications company, you will be receiving calls from\u00a0loyal customers from anywhere in the world and helping them successfully resolve basic computer issues.<br \/>\nThe goal is to keep the customer with the company!<\/p>\n<ul>\n<li>Strive to understand the customer\u2019s situation and recognize the customer\u2019s needs<\/li>\n<li>Maintain a high level of competitive and product knowledge<\/li>\n<li>Provide quality service that will exceed customer expectations<\/li>\n<li>Maintain a high level of confidentiality<\/li>\n<li>Accurately document customer interactions within the appropriate systems<\/li>\n<li>Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets.<\/li>\n<\/ul>\n<p><b>You own this if you have:<\/b><\/p>\n<ul>\n<li>Experience in sales or a call centre environment (nice to have, but not required)<\/li>\n<li>Excellent listening, verbal, and written communication skills<\/li>\n<li>Flexibility to work varying shifts or additional hours as required by business needs<\/li>\n<li>Solid computer skills and an aptitude for learning new software<\/li>\n<\/ul>\n<p><b>Understanding of ITIL practices<\/b><\/p>\n<ul>\n<li>Microsoft System Center 2012\/2016: Configuration<\/li>\n<li>College Degree in computer science, information sciences or related field and 3-5 years of experience; or 5+ years relevant experience.<\/li>\n<li>Strong knowledge of computer hardware &amp; operating systems (Windows 2012, 2016) is required.<\/li>\n<li>Experience with Microsoft Exchange and enterprise backup solutions is required.<\/li>\n<li>Knowledge of industry standard maintenance practices and monitoring tools is required.<\/li>\n<li>Experience with Windows Active Directory is required.<\/li>\n<li>Experience with Microsoft VMM is required.<\/li>\n<li>Experience with Microsoft SCCM is required.<\/li>\n<\/ul>\n<p><b>Selstarkglobal<\/b><\/p>\n<ul>\n<li>Experience with Microsoft SCOM is preferred.<\/li>\n<li>Experience with enterprise storage solutions is required.<\/li>\n<li>Experience with advanced PowerShell techniques is a plus.<\/li>\n<li>Experience with RedHat Linux is a plus.<\/li>\n<\/ul>\n<p><b>Important Details:<\/b><\/p>\n<ul>\n<li>Remote work week of at least 21 hours<\/li>\n<li>Shift timings are between 5 AM and 12 PM Monday to Sunday<\/li>\n<li>Hourly Rate: Negotiable<\/li>\n<\/ul>\n<p><b>About Us<\/b><br \/>\nSelstark Canada Technologies serves a wide variety of Fortune 500 companies as the point of contact for\u00a0their customers. Operating since 2014, we are proud to be providing employment opportunities around\u00a0the world.<br \/>\nVisit us at selstark.com<\/p>\n<p><strong>How To Apply<\/strong><\/p>\n<p>Interested persons should send their CVs to<strong>\u00a0itconsults309@gmail.com<\/strong>\u00a0or call our Ghana office on\u00a00552028646 for more information.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The ideal Associate enjoys providing exceptional customer retention, someone who thrives in a sales environment, loves working with computers, and loves talking on the phone. Job Description Job Title:\u00a0Remote IT&#8230;..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[150],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-cip","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/47269"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=47269"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/47269\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=47269"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=47269"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=47269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}