Diagnoses and completes less complex repairs to engines at the customer\u2019s site.
\nEngages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
\nApplies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
\nPerforms preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
\nEscalates unresolved issues to more experienced Field Service Technicians and\/or Supervisor.
\nCompletes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
\nIdentifies additional service opportunities with customer.
\nCompletes training in line with skill and business requirements.
\nMaintains service vehicle and tools for cleanliness and proper operation.
\nEnsure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues \/ incidents to site management and to their supervisor.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Field Service Technician<\/strong><\/p>\n Qualifications<\/span><\/p>\n Skills<\/b><\/p>\n Communicates effectively \u2013 Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.<\/span><\/p>\n Manages complexity \u2013 Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.<\/p>\n Customer focus \u2013 Building strong customer relationships and delivering customer-centric solutions.<\/p>\n Develops talent \u2013 Developing people to meet both their career goals and the organization\u2019s goals.<\/p>\n Self-development \u2013 Actively seeking new ways to grow and be challenged using both formal and informal development channels.<\/p>\n Service Documentation \u2013 Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.<\/p>\n Technical Escalation \u2013 Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.<\/p>\n Diagnostics Application \u2013 Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.<\/p>\n Electronic Service Tool Application \u2013 Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.<\/p>\n Product Repair and Maintenance \u2013 Repairs and maintains mechanical\/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.<\/p>\n Engine Systems Interactions \u2013 Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.<\/p>\n Health and Safety Fundamentals \u2013 Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.<\/p>\n Education, Licenses, Certifications<\/b><\/p>\n Apprentice Trained Engine Technician (Preferred) Experience<\/b><\/p>\n Basic level field service work experience Diagnoses and completes less complex repairs to engines at the customer\u2019s site. Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs……<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[65],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-cRA","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/49450"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=49450"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/49450\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=49450"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=49450"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=49450"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nVocational diploma from relevant technical institution
\nLocally valid driving permit<\/span><\/p>\n
\nIntermediate level knowledge of and\/or experience with engine products
\nCustomer service experience<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"