Fairtrade Africa (FTA) is the umbrella network organization representing Fairtrade certified producers and workers in Africa. It has four (4) regional networks \u2013 Eastern Africa; Southern Africa; West Africa; and Middle East and North Africa. Established in 2005, FTA aims to effectively represent producers and workers within the International Fairtrade System and provide services to them that contribute to the improvement of their livelihoods. The FTA Board directs policy and strategic development of the organization.<\/p>\n
FTA Secretariat is located in Nairobi where the operations are in the hands of the FTA Senior Leadership Team (FTA-SLT). In enabling the members to have a strong voice in the governance, strategy and the overall direction of the Fairtrade movement in Africa, the FTA-SLT has the responsibility for directing and managing all FTA resources including employees. The FTA-SLT has the overall responsibility of strategy development and operational implementation. The Finance and Administration Director (FAD) is expected to be an active member of this team.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Membership Assistant<\/strong><\/p>\n FAIRTRADE AFRICA PURPOSE<\/strong><\/p>\n \u2022 To improve the socio-economic conditions of African producers through increased access to better trading conditions.<\/p>\n ABOUT THE JOB<\/strong><\/p>\n \u2022\u00a0TEAM:<\/strong>\u00a0Western Africa Network \u2013 Regional (WAN) JOB PURPOSE<\/strong><\/p>\n \u2022 To act as a point of contact for all members and prospective members, providing timely assistance and co-ordinate all administration relating to the admissions process.<\/p>\n DUTIES & RESPONSIBILITIES<\/strong> \u2022 Oversee membership applications and undertake all aspects of data entry relating to members in accordance with the agreed data for collection requirements. Reporting and Communication<\/strong><\/p>\n \u2022 Maintain up to date membership database and producer records. Qualification Required & Experience<\/strong><\/p>\n \u2022 Associate Degree in Business Administration or related field<\/p>\n Experience and Knowledge<\/strong><\/p>\n \u2022 2 years\u2019 experience in a customer service role to either a membership or the general public Skills<\/strong><\/p>\n \u2022 Well-developed communication and interpersonal skills Location:<\/strong>\u00a0Accra<\/p>\n How To Apply For The Job<\/strong><\/p>\n An application form (CVs will not be accepted) can be found on the jobs and volunteering page of our website\u00a0http:\/\/www.fairtradeafrica.net\/about-us\/jobs-and-volunteering\/\u00a0.If you have any queries, please e-mail :<\/p>\n recruitments@fairtradeafrica.net<\/strong>\u00a0or call (+254) 020 2721930, or +254 2667669<\/strong>) and ask to speak to a member of the HR team.<\/p>\n Qualified applicants will be subjected to background checks as a pre-condition of employment.<\/p>\n Completed applications should be saved in the applicant\u2019s name and the position (Monitoring and Evaluation Officer), and be e-mailed to:<\/p>\n recruitments@fairtradeafrica.net<\/strong><\/p>\n All applicants should state how they meet essential requirements of the post and include their email address, telephone contacts and three referees with contact details on the application form.<\/p>\n Closing Date:<\/strong>\u00a011 October, 2020<\/p>\n","protected":false},"excerpt":{"rendered":" Fairtrade Africa (FTA) is the umbrella network organization representing Fairtrade certified producers and workers in Africa. It has four (4) regional networks \u2013 Eastern Africa; Southern Africa; West Africa; and…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[1],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-dlC","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/51312"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=51312"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/51312\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=51312"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=51312"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=51312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n\u2022\u00a0LOCATION:<\/strong>\u00a0Abidjan-Cote D\u2019Ivoire, or Accra-Ghana
\n\u2022\u00a0REPORTING LINES:<\/strong>\u00a0Post holder reports to: Regional Operation Manager, Fairtrade Africa
\n\u2022\u00a0Staff reporting to this post:<\/strong>\u00a0None
\n\u2022\u00a0SCALE LEVEL:<\/strong>\u00a0Officer 1
\n\u2022\u00a0BUDGET RESPONSIBILITY:<\/strong>\u00a0None<\/p>\n
\nMembership Support<\/p>\n
\n\u2022 Conduct key membership tasks including creating invoices and receipts, processing membership invoices and payments, and keeping membership fee payment tracking files up to date.
\n\u2022 Ensure that all responses to membership enquiries are immediate and to a good standard.
\n\u2022 Support the joint planning activity and review with producer organizations and ensure timely gathering and distribution of information to producer organizations.
\n\u2022 Deliver a seamless experience to the members as well as providing support and assistance to team members where needed.
\n\u2022 Process membership payments and liaise with the Finance and Administration Officer to ensure that financial records reconcile to those on the accounting system.
\n\u2022 Monitor the provision of membership service to producer organizations
\n\u2022 Provide logistical and administrative support events and workshops
\n\u2022 Response to member queries, requests and communications<\/p>\n
\n\u2022 Liaise with the Communications Officer to ensure the clear communication of membership benefits and deliver key information to members.
\n\u2022 Prepare membership activity reports
\n\u2022 Conduct outbound calls and correspondence to support member engagement and retention.<\/p>\n
\n\u2022 Experience of managing and maintaining data records<\/p>\n
\n\u2022 Ability to work to deadlines and cope with pressure, multi-task, demonstrate flexibility
\n\u2022 Proficient in the use of MS Office applications
\n\u2022 Good data entry skills
\n\u2022 Reliable, well organized and flexible
\n\u2022 Excellent attention to detail<\/p>\n