Roche Pharmaceutical Company is searching for a motivated and experienced Customer Service Manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, setting customer satisfaction goals and to make sure that the needs of Roche customers are being satisfied. The qualified entity will make sure that the Roche service standards are being met, and will manage the customer service team. This role helps to develop and implement customer service policies in Roche Corporate, handles face-to-face enquiries from customers and finding ways to measure customer satisfaction and improve services. To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills. Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people\u2019s lives. We are courageous in both decision and action. And we believe that good business means a better world. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. Send your recent CV and Cover letter for Roche new vacancies in Research and Development, Software and Engineering, Sales and Marketing, IT, Manufacturing, Legal, Finance, HR, Admin, Technology and Quality Management; In every area of Roche, we\u2019re looking for exceptional people to drive our work and company forward. Because it\u2019s not just a job. It\u2019s a responsibility; We are Roche.<\/p>\n
Job Description<\/strong><\/p>\n Job Title:\u00a0Customer Service Manager\u00a0<\/strong><\/p>\n Key Duties and Responsibilities:<\/strong><\/p>\n \u2022 Supervise day-to-day operations in the Roche customer service department.<\/p>\n \u2022 Respond to customer service issues in a timely manner.<\/p>\n \u2022 Create effective customer service procedures, policies, and standards.<\/p>\n \u2022 Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.<\/p>\n \u2022 Implement an effective customer loyalty program.<\/p>\n \u2022 Maintain accurate records and document all customer service activities and discussions.<\/p>\n \u2022 Assess service statistics and prepare detailed reports on your findings.<\/p>\n \u2022 Hire and train new customer service agents.<\/p>\n \u2022 Manage the approved budget of the customer service department.<\/p>\n \u2022 Issuing refunds or compensation to customers.<\/p>\n \u2022 Producing written information for customers, often involving use of computer packages and software.<\/p>\n \u2022 Developing feedback or complaints procedures for customers to use.<\/p>\n \u2022 Training staff to deliver a high standard of customer service.<\/p>\n \u2022 Stay informed on the latest Roche\u2019s organizational techniques and methods.<\/p>\n Minimum Requirements and Skills:<\/strong><\/p>\n \u2022 Minimum Bachelor\u2019s degree in Business Administration, Economics, Pharmacy, Medicine or relevant field.<\/p>\n \u2022 A minimum of 5 years\u2019 proven experience in a customer service position.<\/p>\n \u2022 Proficiency in Microsoft Office and customer service software.<\/p>\n \u2022 Outstanding written and verbal communication skills.<\/p>\n \u2022 Good understanding of management practices and techniques.<\/p>\n \u2022 Excellent leadership and interpersonal skills.<\/p>\n \u2022 Good listening skills, to understand exactly what customers require.<\/p>\n \u2022 Problem-solving skills.<\/p>\n \u2022 Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.<\/p>\n \u2022 Motivational skills and an ability to supervise and lead a team of customer service assistants.<\/p>\n \u2022 Creative thinking, to be able to come up with new ideas to improve customer service standards.<\/p>\n \u2022 An ability to work well under pressure.<\/p>\n \u2022 Organisational and planning skills to develop customer service policies.<\/p>\n \u2022 Good personal presentation, especially when face-to-face with customers.<\/p>\n \u2022 A commitment to improve your customer service skills on an on-going basis.<\/p>\n","protected":false},"excerpt":{"rendered":" Roche Pharmaceutical Company is searching for a motivated and experienced Customer Service Manager to lead our customer service department. Your goal will be to provide outstanding customer service to our…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[150],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-dE1","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/52453"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=52453"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/52453\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=52453"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=52453"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=52453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}