{"id":54962,"date":"2021-02-05T12:08:13","date_gmt":"2021-02-05T12:08:13","guid":{"rendered":"https:\/\/joblistghana.com\/?p=54962"},"modified":"2021-02-05T12:08:13","modified_gmt":"2021-02-05T12:08:13","slug":"old-mutual-south-africa-recruiting-2021","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/old-mutual-south-africa-recruiting-2021.html","title":{"rendered":"Old Mutual South Africa Recruiting 2021"},"content":{"rendered":"<p><strong>This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, across many products and processes.<br \/>\n<\/strong><\/p>\n<p><strong>Job Description<\/strong><\/p>\n<p><strong>Job Title: Retention Officer 2<\/strong><\/p>\n<ul>\n<li>Support the execution of retention initiatives. Deals with clients via telephone in adherence to procedural, productivity and quality standards.<\/li>\n<li>Strong support role involving sharing information and convincing client of appropriate course of action for resolution of queries.<\/li>\n<li>Exercises persuasive skills in guiding clients towards a solution.<\/li>\n<li>Takes inbound or makes outbound calls, effecting outbound calls in accordance with predetermined schedule.<\/li>\n<li>Finalises calls at point of contact where possible.<\/li>\n<li>May escalate more complex queries appropriately.<\/li>\n<li>May act as mentor to less experienced Agents.<\/li>\n<li>Fully multi-skilled across products and processes.<\/li>\n<li>May be required to stand in in support role (i.e Skills Coach) in absence of support staff.<\/li>\n<\/ul>\n<p>Coaching:<\/p>\n<ul>\n<li>May act as mentor to less experienced agents.<\/li>\n<\/ul>\n<p>Client Service Delivery:<\/p>\n<ul>\n<li>Deals with clients queries via telephone in adherence with productivity standards.<\/li>\n<li>Takes inbound calls and shares relevant information.<\/li>\n<li>Guides client and convinces client of appropriate course of action if necessary.<\/li>\n<li>Finalises call at point of contact where possible.<\/li>\n<li>Ensures that more complex queries are escalated appropriately.<\/li>\n<li>Makes outbound calls in accordance with predetermined schedules.<\/li>\n<\/ul>\n<p>Personal Effectiveness:<\/p>\n<ul>\n<li>Accountable for service delivery through own efforts.<\/li>\n<li>Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.<\/li>\n<li>Makes increased contributions by broadening individual skills.<\/li>\n<li>Collaborates effectively with others to achieve personal results.<\/li>\n<li>Accepts and lives the company values.<\/li>\n<\/ul>\n<p>Quality Assurance:<\/p>\n<ul>\n<li>Handles all queries in adherence with procedural and quality standards.<\/li>\n<\/ul>\n<p><strong><u>Qualifications And Experience<br \/>\n<\/u><\/strong><\/p>\n<ul>\n<li>Bachelor\u2019s Degree in Business Administration or its equivalent<\/li>\n<li>Experience in a client serving role is an added advantage<\/li>\n<\/ul>\n<p>Competencies<\/p>\n<ul>\n<li>Innovative and Analytical<\/li>\n<li>Collaboration<\/li>\n<li>Execution<\/li>\n<li>Initiating Action\/Proactive<\/li>\n<li>Customer Relations\/Relationship Management<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, across many products and processes. Job Description Job Title:&#8230;..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[85],"tags":[2027],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-eiu","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/54962"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=54962"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/54962\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=54962"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=54962"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=54962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}