{"id":55624,"date":"2021-03-04T05:35:46","date_gmt":"2021-03-04T05:35:46","guid":{"rendered":"https:\/\/joblistghana.com\/?p=55624"},"modified":"2021-03-04T05:35:46","modified_gmt":"2021-03-04T05:35:46","slug":"mtn-ghana-vacancies-2021","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/mtn-ghana-vacancies-2021.html","title":{"rendered":"MTN Ghana Vacancies 2021"},"content":{"rendered":"<p>The Enterprise Service Delivery Manager role will own and lead specific internal and external customer engagements delivering standard and non-standard enterprise solutions and services. The role is an integral part of Enterprise Business long term goal of building trusted relationship with its customers and the efforts put forth by this individual will directly impact the value realized by the customer and the ultimate success of the relationship.<\/p>\n<p><strong>Job Description<\/strong><\/p>\n<p><strong>Job Title:\u00a0Manager, Enterprise Service Delivery<\/strong><\/p>\n<p><strong>Job Context<\/strong><\/p>\n<ul>\n<li>Highly dynamic and competitive telecommunication industry<\/li>\n<li>Advancement in global technology trends<\/li>\n<li>MTN Group business standards and practices<\/li>\n<li>Diverse cultural environment<\/li>\n<li>Segmentation structure implication<\/li>\n<li>Performance driven environment<\/li>\n<li>Developing sophisticated client base<\/li>\n<\/ul>\n<p><strong>Job Role<\/strong><\/p>\n<ul>\n<li>Manage the work and project \/ time allocation of service delivery teams and implementation specialists, ensuring that all contractual deliverables and milestones are met according to approved project plans.<\/li>\n<li>Maintain outstanding client relationships by diagnosing client needs and working closely with the solutions manager to ensure that issues are addressed in a timely fashion, and that the final product \/ solution is of appropriate quality and meets or exceeds client expectations.<\/li>\n<li>Drive internal and client meetings covering delivery performance, service improvements, quality, and processes<\/li>\n<li>Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team<\/li>\n<li>Ensure the lines of communication are always open by circulating reports that keep stakeholders in the loop on project status and in-sync with the latest development schedule and priorities.<\/li>\n<\/ul>\n<div class=\"mtn-accordion__content\">\n<p><strong>Education<\/strong><\/p>\n<ul>\n<li>Minimum of a Bachelor\u2019s Degree<\/li>\n<li>PMP\/Agile Certification a must<\/li>\n<\/ul>\n<p><strong>Experience<\/strong><\/p>\n<ul>\n<li>Minimum of 5+ years of Enterprise service delivery experience<\/li>\n<\/ul>\n<p><strong>Competencies<\/strong><\/p>\n<p><strong>Professional\/Technical competencies:<\/strong><\/p>\n<ul>\n<li>Service Delivery<\/li>\n<li>Project Management<\/li>\n<li>Stakeholder Management<\/li>\n<li>Excellent customer service<\/li>\n<\/ul>\n<p><strong>Behavioural competencies:<\/strong><\/p>\n<ul>\n<li>Ability to manage self and team performance, good conflict management, take and manage accountability<\/li>\n<li>Energy &amp; Drive \u2013 Innovative, Takes initiative, result oriented and develops self consistently, Creativity and Innovation<\/li>\n<li>Interpersonal Skills\u00a0 \u2013\u00a0 Leadership, customer centricity, collaborative and\u00a0 coaches &amp; develops direct reports<\/li>\n<li>Personal Skills\u00a0 \u2013 Trustworthy, integrity and ethical in dealings<\/li>\n<li>Operating Skills \u2013 Ability to focus on priorities and plans, manages and monitors work effectively<\/li>\n<li>Organisational Positioning Skills \u2013 Good written, verbal &amp; presentation communication, commitment to the organization<\/li>\n<li>Global thinker, Analytical thinking and Problem solving abilities.<\/li>\n<li>Negotiating Skills<\/li>\n<li>Networking and influencing skills<\/li>\n<li>Emotional intelligence<\/li>\n<li>Change agent<\/li>\n<\/ul>\n<p>Must live the MTN Values of<\/p>\n<ul>\n<li>Can Do; Integrity; leadership; Innovation; Relationships<\/li>\n<\/ul>\n<p>Must Live the MTN Vital Behaviours of;<\/p>\n<ul>\n<li>Complete Candor, Complete Accountability, Active Collaboration and Get it Done<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Enterprise Service Delivery Manager role will own and lead specific internal and external customer engagements delivering standard and non-standard enterprise solutions and services. The role is an integral part&#8230;..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[85],"tags":[2027],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-eta","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/55624"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=55624"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/55624\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=55624"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=55624"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=55624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}