{"id":56662,"date":"2021-04-21T07:04:56","date_gmt":"2021-04-21T07:04:56","guid":{"rendered":"https:\/\/joblistghana.com\/?p=56662"},"modified":"2021-04-21T07:04:56","modified_gmt":"2021-04-21T07:04:56","slug":"association-of-international-certified-professional-accountants-jobs-2021","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/association-of-international-certified-professional-accountants-jobs-2021.html","title":{"rendered":"Association of International Certified Professional Accountants Jobs 2021"},"content":{"rendered":"<p>Combining the strengths of the\u00a0<strong>American Institute of CPAs\u00a0<\/strong>and the\u00a0<strong>Chartered Institute of Management Accountants<\/strong>, we empower the world\u2019s most highly-skilled accountants \u2013 CPAs and CGMA designation holders \u2013 with the knowledge, insight and foresight to meet today\u2019s demands and tomorrow\u2019s challenges. We drive a dynamic accounting profession that works every day to\u00a0<strong>build trust, create opportunity and grow prosperity worldwide.<\/strong><\/p>\n<p><strong>Job Description<\/strong><\/p>\n<p><strong>Job Title:\u00a0Contract Administrator<\/strong><\/p>\n<p><strong>Accountabilities and responsibilities<\/strong><\/p>\n<ul>\n<li>Conduct daily customer service support via inbound calls, e-mail,\u00a0 walk-ins and external\/internal post from students and members<\/li>\n<li>To provide a high level of support for student acquisition in various ways including inbound calls, e-mail, walk-ins\u00a0 open days and outbound campaigns<\/li>\n<li>To provide a high level of support for exam entry in various ways including inbound calls, e-mail, walk-ins\u00a0 open days and outbound campaigns<\/li>\n<li>To provide a high level of support in handling member conversion in various ways including inbound calls, e-mail, walk-ins, outbound campaigns and via\u00a0 face to face assessment<\/li>\n<li>Anticipating problems and needs of the customers by providing relevant product related knowledge<\/li>\n<li>Respond promptly to customer complaints, telephonically, via e-mail or in person<\/li>\n<li>Provide members &amp; students with product and service information.<\/li>\n<li>To provide a high level of support for carrying out outbound campaigns ( Prospects, Examination Encouragement, Pre Lapsing, Lapsing Recovery and Timed off)<\/li>\n<li>Update CRM with service requests for all customer interactions.<\/li>\n<li>Ensure all enquiries from potential students are loaded into CRM as a prospective student.<\/li>\n<li>Support internal customers as required<\/li>\n<\/ul>\n<p class=\"js-skills-header t-16 t-black--light t-bold\">Desired Skills and Experience<\/p>\n<p>Key skills and abilities<\/p>\n<ul>\n<li>High energy and positive attitude<\/li>\n<li>Presentation skills<\/li>\n<li>Computer literate ( Word, Excel, internet, emails)<\/li>\n<li>Responsible, dedicated and reliable worker.<\/li>\n<li>Excellent interpersonal skills with the ability to communicate at various levels<\/li>\n<li>A good telephone voice and etiquette<\/li>\n<li>Able to work under pressure.<\/li>\n<li>Team player<\/li>\n<li>English , spoken and written<\/li>\n<li>Enjoy working with people<\/li>\n<li>Good listening and communication skills<\/li>\n<\/ul>\n<p>Qualifications and experience<\/p>\n<ul>\n<li>Customer Services<\/li>\n<li>Administration skills<\/li>\n<li>CRM\/ Call Centre<\/li>\n<li>HND or Degree in Marketing<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Combining the strengths of the\u00a0American Institute of CPAs\u00a0and the\u00a0Chartered Institute of Management Accountants, we empower the world\u2019s most highly-skilled accountants \u2013 CPAs and CGMA designation holders \u2013 with the knowledge,&#8230;..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[85],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-eJU","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/56662"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=56662"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/56662\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=56662"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=56662"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=56662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}