{"id":64670,"date":"2022-01-31T08:35:47","date_gmt":"2022-01-31T08:35:47","guid":{"rendered":"https:\/\/joblistghana.com\/?p=64670"},"modified":"2022-01-31T08:35:47","modified_gmt":"2022-01-31T08:35:47","slug":"mtn-globalconnect-recruitment-2022","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/mtn-globalconnect-recruitment-2022.html","title":{"rendered":"MTN GlobalConnect Recruitment 2022"},"content":{"rendered":"<p>Voice support engineer will form part of an MTN GC technology operation organization team responsible for resolving or escalating Voice routing and infrastructure issues. This candidate will provide Level 1 infrastructure support to the business performing root cause analysis and suggest improvement plans where required.<\/p>\n<p><strong>Job Description<\/strong><\/p>\n<p><strong>Job Title: Engineer: Voice<\/strong><\/p>\n<p><strong>Key Performance Areas:\u00a0<\/strong>Core, essential responsibilities \/ outputs of the position (KPA\u2019s)<\/p>\n<p>Service Desk Engineer will be the Single Point of Contacts for all voice related issues for end customers \/ OpCo\u2019s whose key responsibilities include:<\/p>\n<ul>\n<li>Responsible for handling Incidents and change requests and will be the point of contact for Messaging-related issues.<\/li>\n<li>Ensuring every issue\/request is logged in the ServiceNow ticketing tool without any lapses.<\/li>\n<li>Providing the first Level for all related infrastructure-related services within agreed SLA\u2019s.<\/li>\n<li>Quantifying and qualifying the impact or operational risk to escalate the incident on time if necessary.<\/li>\n<li>Performing diagnosis on incidents to drive mitigation and coordinate the efforts to mitigate them.<\/li>\n<li>Route tickets to internal 2nd and 3rd Level VOICE support staff appropriately without any misrouting.<\/li>\n<li>Assigning service requests\/incidents to appropriate support teams and follow up until closure.<\/li>\n<li>In charge of driving and implementing changes in development and production environments.<\/li>\n<li>Communicating with the business about changes, incidents, and maintenance.<\/li>\n<li>Using the incident management system (ServiceNow) to document and manage Incidents and work requests and their respective resolutions and circumventions.<\/li>\n<li>Coordinate with Level 2 teams during Major incidents and provide updates to Users.<\/li>\n<li>Ensuring the ticket is updated with the latest updates descriptively for future reference<\/li>\n<li>Adhering to on-call duties and operating processes \u2013 KPIs and SLAs.<\/li>\n<li>Constantly upscale your technical expertise to administer a wide range of infrastructures.<\/li>\n<\/ul>\n<p><strong>Job Requirements\u00a0<\/strong>(Education, Experience and Competencies)<\/p>\n<p><strong>Education:<\/strong><\/p>\n<ul>\n<li>Minimum 3-year Academic Diploma in Information technology.<\/li>\n<li>Fluent in English and language of country (preferable).<\/li>\n<\/ul>\n<p><strong>Experience:<\/strong><\/p>\n<ul>\n<li>Minimum of 2 years\u2019 experience in voice systems support.<\/li>\n<li>Proficiency in Service Now.<\/li>\n<li>Strong verbal and written communication skills to communicate effectively with business partners and other engineers.<\/li>\n<li>Knowledge and practical experience within the Telecommunications industry.<\/li>\n<li>Being a self-starter and the ability to work unsupervised is essential.<\/li>\n<li>Worked across diverse cultures and geographies (advantageous) .<\/li>\n<\/ul>\n<p><strong>Competencies:<\/strong><\/p>\n<ul>\n<li>Implementers, Decisive Problem Solver, Best Practice Value Creator<\/li>\n<li>Culture and Change Champion, Guiding People Manager, Relationship Builder<\/li>\n<li>Results Achiever, Operationally Astute<\/li>\n<li>Ability to multi-task in a fast-paced environment while prioritizing work items appropriately.<\/li>\n<li>Self-motivated, self-confident team player that can work well in a fast-paced environment. Quick on one\u2019s feet, fast thinker.<\/li>\n<li>Ability to understand and communicate high level technical concepts.<\/li>\n<li>Process driven; leverage existing processes to efficiently execute duties.<\/li>\n<li>Ability to work with the customer and to involve the right people; solicits input, knows and plans for stakeholder impact. Self-motivated, independent worker, driven to complete tasks quickly<\/li>\n<li>Ability to balance\u2019s priorities and manage workload effectively.<\/li>\n<li>Quickly adapts approach as the situation changes.<\/li>\n<li>Detail-oriented individual to ensure all issues are resolved to customer satisfaction.<\/li>\n<\/ul>\n<p><strong>Other:<\/strong><\/p>\n<p>\u2013 Regional and international travel (if required)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Voice support engineer will form part of an MTN GC technology operation organization team responsible for resolving or escalating Voice routing and infrastructure issues. This candidate will provide Level 1&#8230;..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[54],"tags":[2027],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-gP4","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/64670"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=64670"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/64670\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=64670"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=64670"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=64670"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}