{"id":64671,"date":"2022-01-31T08:32:36","date_gmt":"2022-01-31T08:32:36","guid":{"rendered":"https:\/\/joblistghana.com\/?p=64671"},"modified":"2022-01-31T08:32:36","modified_gmt":"2022-01-31T08:32:36","slug":"mtn-globalconnect-vacancies-2022","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/mtn-globalconnect-vacancies-2022.html","title":{"rendered":"MTN GlobalConnect Vacancies 2022"},"content":{"rendered":"<p>The Service Desk Monitor Support will provide support for the ICT infrastructure including vendor escalation, take inbound calls and provide 1st line support for incident\/requests raised.<\/p>\n<p>Through monitoring provide pro-active support for customers and ensure SLA compliance is met with the end customer.<\/p>\n<p><strong>Job Description<\/strong><\/p>\n<p><strong>Job Title: Service Desk Monitor Support<\/strong><\/p>\n<p><strong>Key Performance Areas:\u00a0<\/strong>Core, essential responsibilities\/outputs of the position (KPA\u2019s)<\/p>\n<p>The Service Desk Monitor Support will be accountable to achieve the following objectives:<\/p>\n<ul>\n<li>Perform proactive monitoring of customer connectivity and network devices<\/li>\n<li>Provide general first-level technical support to end-users organization-wide<\/li>\n<li>Assist in providing first-level phone\/email support on ICT-related issues and facilitate technical issues requiring location visits.<\/li>\n<li>Provide first-level support as per the organization\u2019s guidelines.<\/li>\n<li>Communicate resolution of faults to request initiators.<\/li>\n<li>Update assigned tasks in a timely manner; escalate as required to management, vendors and clients.<\/li>\n<li>Ensure proper escalation during outages or periods of degraded system performance, problem resolution and customer satisfaction.<\/li>\n<li>Assist in maintaining issues\/request log. Ensure accurate and prompt logging of all requests\/ issues unto the central database<\/li>\n<li>Implement\/comply with pre-defined service desk management policies and procedures.<\/li>\n<li>Assist in administering customer satisfaction surveys to obtain feedback on Service Desk efficiency (where necessary).<\/li>\n<li>Perform any other duties as assigned by the Manager, Service Desk<\/li>\n<\/ul>\n<p><strong>Job Requirements\u00a0<\/strong>(Education, Experience and Competencies)<\/p>\n<p>Experience:<\/p>\n<ul>\n<li>At least 3 years experiences in Telecommunications, with operational support experience<\/li>\n<li>At least 2 years experiences in fixed infrastructure and IP environment<\/li>\n<li>Experience on OTN, WDM and SDH<\/li>\n<li>Experience on Huawei transmission equipment (OSN)<\/li>\n<li>Experience on Cisco or Huawei IP equipment (NE40)<\/li>\n<li>Good reading and writing skills<\/li>\n<li>Excellent follow up and time control skills<\/li>\n<li>Ability to assess the impact of different network problems<\/li>\n<\/ul>\n<p>Competencies:<\/p>\n<ul>\n<li>Key business soft skills including but not limited to problem solving, information processing, and analytical understanding<\/li>\n<li>Data interpretation, quality focus, continuous improvement, and reporting skills<\/li>\n<li>Strong communication skills<\/li>\n<li>Highly client driven interactions<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Service Desk Monitor Support will provide support for the ICT infrastructure including vendor escalation, take inbound calls and provide 1st line support for incident\/requests raised. Through monitoring provide pro-active&#8230;..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[85],"tags":[2027],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-gP5","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/64671"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=64671"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/64671\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=64671"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=64671"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=64671"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}