{"id":65921,"date":"2022-03-21T12:23:00","date_gmt":"2022-03-21T12:23:00","guid":{"rendered":"https:\/\/joblistghana.com\/?p=65921"},"modified":"2022-03-21T12:23:00","modified_gmt":"2022-03-21T12:23:00","slug":"ipay-vacancies-2022","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/ipay-vacancies-2022.html","title":{"rendered":"iPay Vacancies 2022"},"content":{"rendered":"<p><strong>Job Description<\/strong><\/p>\n<p><strong>Job Title: Customer Service Representative<\/strong><\/p>\n<p><strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li>Answer inbound calls in a more professional manner and provide information about products and services or resolve issue on first contact (FCR)<\/li>\n<li>Identify and assess customers\u2019 needs and provide a solution to delight them<\/li>\n<li>Responsible for assisting customers to process their orders or cancel and capture details in the ticketing system\/CRM<\/li>\n<li>Process orders, applications, and forms<\/li>\n<li>Handle complaints, provide appropriate solutions and alternatives in a timely manner<\/li>\n<li>Follow up on customers\u2019 and their complaints; ensuring that customers\u2019 requests are addressed accordingly<\/li>\n<li>Resolve customer complaints via phone, email, live chat, or social media<\/li>\n<li>Keep records of interactions and transactions of customers, keeping records of details of customers\u2019 complaints, inquiries, and comments in the ticketing system\/CRM<\/li>\n<li>Build sustainable relationships of trust through open and interactive communication<\/li>\n<li>Make outbound calls and close others or deals when needs be<\/li>\n<li>Identify tasks critical to keeping customer satisfaction levels in check<\/li>\n<li>Achieve all your KPIs and targets assigned within the month\/quarter<\/li>\n<li>Ensure maximized productivity and minimized costs<\/li>\n<li>Network with various departments and groups that are involved in customer support, orders, delivery, and processing<\/li>\n<li>Render administrative support to other customer care team members when the need arises, or as instructed<\/li>\n<li>Assist in coaching and developing new hires during buddying\/nesting<\/li>\n<li>Encourage and motivate team members for continuance of quality service delivery<\/li>\n<li>Any other task assigned by your immediate supervisor<\/li>\n<\/ul>\n<p><strong>Qualifications:<\/strong><\/p>\n<ul>\n<li>Minimum of a First Degree in any related field<\/li>\n<li>Must be self\u2010motivated and able to prioritize between assignments.<\/li>\n<li>Must have strong telephone etiquettes<\/li>\n<\/ul>\n<p><strong>How To Apply<\/strong><\/p>\n<p>Please send your applications at<strong>\u00a0jobs@ipay4all.com<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Description Job Title: Customer Service Representative Responsibilities: Answer inbound calls in a more professional manner and provide information about products and services or resolve issue on first contact (FCR)&#8230;..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[150],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-h9f","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/65921"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=65921"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/65921\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=65921"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=65921"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=65921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}