{"id":6927,"date":"2012-02-02T09:54:30","date_gmt":"2012-02-02T09:54:30","guid":{"rendered":"https:\/\/joblistghana.com\/?p=6927"},"modified":"2013-12-26T16:09:42","modified_gmt":"2013-12-26T16:09:42","slug":"customer-service-analyst-quality-assurance-jobs-in-ghana","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/customer-service-analyst-quality-assurance-jobs-in-ghana.html","title":{"rendered":"Customer Service Analyst (Quality Assurance) Jobs in Ghana"},"content":{"rendered":"<div>\n<p><strong>Job Description<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>The\u00a0customer\u00a0service\u00a0analyst\u00a0position is a key front-line position at Rancard that requires the\u00a0personnel to perform multiple functions including\u00a0customer\u00a0support and\u00a0service\u00a0delivery management.<\/p>\n<p>The\u00a0customer\u00a0service\u00a0analyst\u00a0will handle\u00a0service-related communication between Rancard and its clients with the highest degree of courtesy and professionalism, aiming to achieve resolution with one call and\/or email.<\/p>\n<p>He\/she will also be responsible for ensuring that the company meets its quality of\u00a0service\u00a0targets and Service Level Agreements.\u00a0 The\u00a0analyst\u00a0will also work closely with other functional groups within the organization:<\/p>\n<ol>\n<li>to ensure that\u00a0customer\u00a0needs are met in a timely manner,<\/li>\n<li>to develop effective tools for optimal\u00a0service\u00a0delivery and<\/li>\n<li>to enhance end user experience.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<\/div>\n<div>\n<p><strong>Required Skills or Experience<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Degree from an accredited and recognized university<\/li>\n<li>Strong understanding of Internet technologies, Windows and Office applications<\/li>\n<li>Strong analytical skills<\/li>\n<li>Strong problem solving skills<\/li>\n<li>Excellent verbal and written communication skills<\/li>\n<li>Excellent organizational and time management skills<\/li>\n<li>Authorized to work in Ghana<\/li>\n<li>A high degree of Professionalism<\/li>\n<li>Ability to deal with difficult clients and work under pressure<\/li>\n<li>2-5 years work experience<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div>\n<div>\n<p><strong>How To Apply<\/strong><\/p>\n<p>Email your CV to:<\/p>\n<div>\u00a0<strong><a href=\"mailto:jobs@rancard.com\">jobs@rancard.com<\/a><\/strong><\/div>\n<div>Closing date: 3rd March, 2012<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Job Description &nbsp; The\u00a0customer\u00a0service\u00a0analyst\u00a0position is a key front-line position at Rancard that requires the\u00a0personnel to perform multiple functions including\u00a0customer\u00a0support and\u00a0service\u00a0delivery management. The\u00a0customer\u00a0service\u00a0analyst\u00a0will handle\u00a0service-related communication between Rancard and its clients with&#8230;..<\/p>\n","protected":false},"author":6715,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[137],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-1NJ","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/6927"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6715"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=6927"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/6927\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=6927"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=6927"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=6927"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}