{"id":7124,"date":"2012-03-01T10:51:43","date_gmt":"2012-03-01T10:51:43","guid":{"rendered":"https:\/\/joblistghana.com\/?p=7124"},"modified":"2012-03-01T13:46:59","modified_gmt":"2012-03-01T13:46:59","slug":"it-support-specialist-needed","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/it-support-specialist-needed.html","title":{"rendered":"IT support specialist Needed"},"content":{"rendered":"<p>On behalf of our client, one of the global leaders in the logistics and shipping industry, we are looking for an entrepreneurial, enthusiast and responsible IT support specialist.<\/p>\n<p>Come join a global integrated network where you will have the chance to make a difference in complex projects and the support to develop your career in a company that invests in its talent.<!--more--><\/p>\n<p><strong>Mission<\/strong><\/p>\n<p><strong>Activity area<\/strong><\/p>\n<ul>\n<li>Marine software applications (Gespar, Ipaki, DDS Truck)<\/li>\n<li>All countries within the AL division, using these applications.<\/li>\n<\/ul>\n<p><strong>Objective<\/strong><\/p>\n<p><strong>To ensure level 2 support for the super users of the AL division within the limits defined above.\u00a0 <\/strong><\/p>\n<ul>\n<li>Qualification of the support requests by using the DSI procedures and tools.<\/li>\n<li>Offering support for requests in what regards utilisation.<\/li>\n<li>Escalating the requests for correction and upgrading to level 3 support team.<\/li>\n<\/ul>\n<p><strong>To be a liaison between super-users and level 3 support in the activity area defined above<\/strong><\/p>\n<ul>\n<li>To offer information regarding organizational change.<\/li>\n<li>To keep the lists of key speakers on the site updated.<\/li>\n<li>To regularly participate in the support staff meetings (attend conference calls)<\/li>\n<li>To be able to propose improvements to the software for which support is being ensured.<\/li>\n<\/ul>\n<p><strong>To design trainings following the instructions of the support staff responsible. <\/strong><\/p>\n<ul>\n<li>To go occasionally on the site for offering complementary trainings of users and super-users.<\/li>\n<li>To use the training tools made available.<\/li>\n<\/ul>\n<p><strong>To be responsible with handing-out the documentation regarding either software either instructions of the support staff responsible. <\/strong><\/p>\n<ul>\n<li>To hand out and explain the software user guides.<\/li>\n<li>To spread and answer the requests for explanation of the release notes.<\/li>\n<li>To inform and explain organizational changes of the support staff to the software interlocutors.<\/li>\n<\/ul>\n<p><strong>To ensure the application of the utilisation procedures for the software applications implied in the activity.<\/strong><\/p>\n<ul>\n<li>To regularly perform evaluations of software utilisation (attributed rights, data quality, process compliance)<\/li>\n<li>To report to the support staff responsible possible malfunctions.<\/li>\n<\/ul>\n<p><strong>To report to the headquarters support staff responsible<\/strong><\/p>\n<ul>\n<li>To signal the hindering malfunctions.<\/li>\n<li>To inform and confirm her\/his travels to the project responsible.<\/li>\n<li>To keep track of the performance indicators evolution.<\/li>\n<li>To manage the intervention time depending on her\/his timesheets.<\/li>\n<\/ul>\n<p><strong>PROFILE<\/strong><\/p>\n<p><strong>Education<\/strong><\/p>\n<ul>\n<li>Bachelor or equivalent experience.<\/li>\n<\/ul>\n<p><strong>Competence<\/strong><\/p>\n<ul>\n<li>Availability for travelling on the African continent.<\/li>\n<li>Good IT skills: Office suite (Excel, Power Point) and proven interest for software applications\/ IT management.<\/li>\n<li>Attention to details, quality analysis, reporting skills.<\/li>\n<li>Customer oriented, action prioritisation, capacity of working under pressure and signal risks.<\/li>\n<li>Very good communication skills, writing skills, team worker, able to solve functional problems. Work autonomy.<\/li>\n<li>English is mandatory.<\/li>\n<\/ul>\n<p><strong>Experience<\/strong><\/p>\n<ul>\n<li>Entry level (fresh graduate)<\/li>\n<li>Supply management knowledge can be considered an advantage.<strong>\u00a0<\/strong><\/li>\n<\/ul>\n<p><strong>Interested? Do you need more information? <\/strong><\/p>\n<p>Send us an updated CV at <strong>cv@africalogisticsjobs.com<\/strong> or apply online at <a href=\"http:\/\/www.africalogisticsjobs.com\/\">www.africalogisticsjobs.com\u00a0<\/a><\/p>\n<p><strong>Recruitment process timeline<\/strong><\/p>\n<p>Applications are welcome until March 19<sup>th<\/sup>.<\/p>\n<p>Selection is taking place between March 25<sup>th<\/sup> and April 30<sup>th<\/sup>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On behalf of our client, one of the global leaders in the logistics and shipping industry, we are looking for an entrepreneurial, enthusiast and responsible IT support specialist. Come join&#8230;..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[43],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-1QU","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/7124"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=7124"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/7124\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=7124"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=7124"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=7124"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}