At Vodafone, we\u2019re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it\u2019s our human spirit, together with technology, that empowers us to achieve this.<\/p>\n
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.<\/p>\n
Job Description<\/strong><\/p>\n Job Title: VAS Operation Specialist<\/strong><\/p>\n With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. To create a high value productivity and availability within Vodafone Ghana in support of the VAS business strategy and to maintain high standards of service quality and reliability within the VAS services operations. To act as a high level of operational support for product implementation, network integration\/expansion and issue resolution for all VAS network elements. Equipment include (but not limed to) SMSC, EIR, USSDGW, OTA (Device Configurations), Voicemail, Phone Book, USSD API Gateway, USSD Multiplexer, USSD Reseller, Voucher Management USSD,CRBT and IVR. Services include (but not limited to) all Value added service and new innovations platforms that are introduced. Provide 2nd level maintenance support for all VAS network elements. This shall include but not limited to all escalations from 1st Line, implementation of platform upgrades and system expansions. Skills University degree in telecommunications\/ electrical\/electronic\/Computer engineering or Information Technology. University degree in telecommunications\/ electrical\/electronic\/Computer engineering or Information Technology. At Vodafone, we\u2019re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it\u2019s our human spirit, together with technology, that…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[96],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-iPF","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/72395"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=72395"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/72395\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=72395"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=72395"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=72395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nRole Purpose<\/p>\n
\nJob Responsibility<\/p>\n
\nImplement project related activities as well as other initiatives within the VAS setup.
\nProvide specialist technical advice and information to IN Ops, VAS & Billing Operations Manager and propose ideas for improvement standards in line with the trends in technology.
\nExecute decisions to maintain service continuity of the VAS platforms and services.
\nProvide relevant technical information\/options to enable the IN Ops, VAS & Billing Operations Manager take effective decisions during emergency situations.
\nAbility to take and manage decisions effectively during emergency situations in the absence of the IN Ops, VAS & Billing Operations Manager
\nImplement rollout of routine business requirements including but not limited to Short code changes, Building USSD menus, SMS and USSD code routing requests and other service requests on the VAS platforms to deliver new services and improve on existing services.
\nEngage members of other departments in resolution of issues as well as planning of network related projects.
\nParticipate in knowledge transfer sessions across members of the Service Operations team.
\nProvide input into the training needs for the VAS team.
\nMonitor the performance of network vendors during 3rd level issue escalation and provide necessary feedback to IN Ops, VAS & Billing Operations Manager regarding performance and propose ideas for improvement of standards.
\nProvide input and ideas into the assessment of technical feasibility of new products or service propositions from the Business Unit<\/p>\n
\nNetwork Access Technology
\nMonitor and Diagnose
\nDevOps
\nService and Delivery Management
\nAutomation and Robotics_2022
\nCloud_FRHR
\nSecurity
\nDigital Enablement
\nMaintain and Repair
\nNetworks and Connectivity
\nBusiness Continuity
\nMobile and Network Security
\nImplementation and Integration
\nCustomer Service \/Resolution
\nRisk Management and Disaster Recovery
\nComplexity Management
\nData Analytics and Insights
\nVirtualisation
\nInfrastructure Management
\nProfessional \/ Technical Competencies<\/p>\n
\n6 or more years experience in GSM and IT in the telecommunications industry.
\nKnowledge in Microsoft Office Package, Unix , TCP\/IP, IP Traffic Engineering, Shell scripting, SS7 signaling, SMPP Protocol, Database systems, Diameter, LDAP,SOAP protocols
\nExcellent knowledge of mobile and fixed networks, SMSC, USSD, and Reseller platforms.
\nGood knowledge of Virtualization and Cloud systems.<\/p>\n
\n6 or more years experience in GSM and IT in the telecommunications industry.
\nKnowledge in Microsoft Office Package, Unix , TCP\/IP, IP Traffic Engineering, Shell scripting, SS7 signaling, SMPP Protocol, Database systems, Diameter, LDAP,SOAP protocols
\nExcellent knowledge of mobile and fixed networks, SMSC, USSD, and Reseller platforms.
\nGood knowledge of Virtualization and Cloud systems.<\/p>\n","protected":false},"excerpt":{"rendered":"