Main tasks \u2013 \u2013 In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity. This role is key to caring for employees\u2019 safety and well-being and ensuring that they have the support and resources needed to execute the responsibilities of their roles. \u2013 Daily management of content moderation operations, SLAs and Quality \u2013 Recruit, train, coach and manage a team of content moderators \u2013 Communicate content safety guidelines and best practices to moderation team \u2013 Responsible for developing a culture within the team in which mental health and wellbeing is considered as important as program performance and quality \u2013 Liaise with the Wellness Coach to ensure team members\u2019 well being \u2013 High affinity and cultural awareness of political\/social situation in relevant market\/region \u2013 Work closely with SME and senior team members to ensure quality and timeliness is maintained \u2013 Frequently review social mediato provide input to develop, maintain<\/p>\n
Job Description<\/strong><\/p>\n Job Title: Associate Manager \u2013 Service Delivery<\/strong><\/p>\n Qualifications<\/strong><\/p>\n Great communication and interpersonal interaction skills. \u2013 Attention to detail is essential to ensure the quality of work execution \u2013 Ability to work in multiple tools\/web browser windows simultaneously \u2013 People leadership and good relationship skills \u2013 Ability to coach and guide team members and colleagues \u2013 Resilience and positive mindset, good self-awareness and awareness of signs of stress with others \u2013 Strong metric management skills \u2013 People management skills \u2013 Strong read and write skills in English is a must \u2013 Ability of reason and analytical skills in diverse situations \u2013 Awareness of current events with great sense of social issues<\/p>\n","protected":false},"excerpt":{"rendered":" Main tasks \u2013 \u2013 In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity. This role is…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[85],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-iU6","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/72670"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=72670"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/72670\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=72670"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=72670"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=72670"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}