At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We\u2019re a small but growing team of 350+ members, headquartered in Accra, Ghana, backed by mission-driven investors. We\u2019ve joined hands with third-party payers, drug manufacturers, and healthcare providers to develop products and services that directly reduce the costs of prescription drugs for patients. In only a few years, we\u2019ve managed to provide low-cost, high-quality medicines to hundreds of thousands of patients across eight African countries (Ghana, Nigeria, Zambia, Kenya, Malawi, Rwanda, Ethiopia, Gabon).<\/p>\n
Job Description<\/strong><\/p>\n Job Title: Call Center Rep (Pharmacy Technician)<\/strong><\/p>\n Position Description<\/strong><\/p>\n mPharma is looking for a call center agent with a background in healthcare management and pharmacy studies. The call center agent will be the face of our B2C business (online and offline retail) and will be responsible for helping customers understand and use our services. This candidate will be a member of our Call Centre team in Ghana and will work with the team to deliver value and high-quality service to customers.<\/p>\n Key Responsibilities<\/strong><\/p>\n \u2022 Handle inbound and outbound calls in relation to client order to align with mPharma\u2019s objectives. Our Ideal Candidate<\/strong><\/p>\n \u2022 Is fluent in English with excellent writing, verbal, analytical, and organizational skills. Qualification Required & Experience<\/strong><\/p>\n \u2022 BSc Pharmaceutical Science, or any related program.<\/p>\n Location:<\/strong>\u00a0Accra<\/p>\n","protected":false},"excerpt":{"rendered":" At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We\u2019re a small but growing team of 350+ members, headquartered in…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[65],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-iUc","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/72676"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=72676"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/72676\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=72676"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=72676"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=72676"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n\u2022 Follow relevant call center communication scripts when engaging clients.
\n\u2022 Engage and build sustainable relationships with clients.
\n\u2022 Employ call center software in keeping appropriate records of all client communication.
\n\u2022 Ensure clients are satisfied with the level of service being delivered by administering customer satisfaction surveys.
\n\u2022 Maintain and improve quality of service by adhering to standards and guidelines.
\n\u2022 Keep a shared log of functional\/process improvements\/issues for iterative purposes.
\n\u2022 Seize opportunities to upsell products when they arise.
\n\u2022 Update job knowledge continuously, and follow industry best practices.
\n\u2022 Meet personal\/team qualitative and quantitative targets.<\/p>\n
\n\u2022 An entrepreneurial spirit with a passion for mPharma\u2019s mission to increase the accessibility and affordability of high-quality medicines.
\n\u2022 A strong work ethic and a proactive \u201ccan do\u201d attitude that requires minimal supervision.
\n\u2022 Proficient in Microsoft Office Suite, specifically Excel.
\n\u2022 Experience working in a pharma\/healthcare environment is a plus.
\n\u2022 A self-starter who can multitask while consistently producing high-quality deliverables.
\n\u2022 Works effectively as a team member and promotes collaboration.
\n\u2022 Exhibits creative problem-solving.
\n\u2022 Has great active listening skills.
\n\u2022 Has exceptional interpersonal and rapport-building skills.
\n\u2022 Has a patient and empathetic attitude.<\/p>\n