Webhelp is expanding its community of game changers to Ghana. We invite you to join us in driving innovation in one of the most competitive BPO regions in the world and be part of our transformation efforts.<\/p>\n
We would like to bring you on board as our Senior Operations Manager in Accra to make our expansion a success story and model for our future endeavours. You will use your outstanding expertise in organizational effectiveness and operations management to ensure the quality of our services meets or exceeds customers\u2019 and clients\u2019 expectations.<\/p>\n
Job Description<\/strong><\/p>\n Job Title: Senior Operations Manager\u00a0<\/strong><\/p>\n What the job feels like<\/strong><\/p>\n In this role, you will be formulating strategies, improving performance, procuring material and resources, and securing compliance for Webhelp Ghana. You will thrive in an environment where you can mentor your teams, find ways to improve the quality of customer service and implement best practices across our site.<\/p>\n What you\u2019ll experience at Webhelp<\/strong><\/p>\n As a Senior Operations Manager in our team, you will:<\/p>\n \u00b7 Analyze project results and define the necessary action plans<\/p>\n \u00b7 Ensure quality\/customer demands efficiently<\/p>\n \u00b7 Manage and develop the operational client relationships by conducting operational client review meetings and day-to-day ops liaison within key workstream<\/p>\n \u00b7 Guarantee respect for procedure and quality standards (ISO, NF345, LRS) on the project<\/p>\n \u00b7 Manage turnover and absenteeism and put in place necessary action plans<\/p>\n \u00b7 Ensure the availability of production means (material, tools, technical resources) and human resources<\/p>\n \u00b7 Ensure the reporting requirements of the project<\/p>\n \u00b7 Prepare and lead production\/steering committees and Client visits<\/p>\n \u00b7 Performance of multiple tasks inherent to team management<\/p>\n Whom we\u2019d like to have on our team<\/strong><\/p>\n We\u2019d like to meet people from all backgrounds, with a penchant for knowledge and curiosity. Your natural talent to create a culture of efficiency by empowering employees will fit right in with what we do at Webhelp.<\/p>\n We\u2019ll be a great match if you:<\/strong><\/p>\n \u00b7 Demonstrate a strategic vision and strong experience in how to drive operational practices<\/p>\n \u00b7 Are passionate about People, Service, and Performance<\/p>\n \u00b7 Have a minimum of 5 years\u2019 experience in a similar role or a Senior operational manager position (Quality & Training Manager, Account Manager, Senior Project Manager)<\/p>\n \u00b7 Have a proven track record of achieving positive results<\/p>\n \u00b7 Pride yourself on your interpersonal skills as well as presentation and communication skills at a senior level<\/p>\n \u00b7 Have sound business acumen and commercial mindset<\/p>\n \u00b7 Demonstrate flexibility, initiative, and motivation to inspire teams<\/p>\n \u00b7 Have excellent management & coaching skills to guide and train teams<\/p>\n \u00b7 Share our values of commitment, unity, integrity, recognition, and WOW<\/p>\n It would be a plus if you:<\/strong><\/p>\n \u00b7 Are comfortable working in a fast-paced and developing environment<\/p>\n \u00b7 Have a bachelor\u2019s or master\u2019s degree, preferably in Finance, Business or similar<\/p>\n Don\u2019t meet every single requirement? At Webhelp, we are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don\u2019t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it\u2019s this one or a future role.<\/p>\n What we offer you<\/strong><\/p>\n \u00b7 We are growing in Accra and so will you! We will encourage you to invest time in our career development program and specialised courses to quickly climb the professional ladder.<\/p>\n \u00b7 Interactive onboarding and training sessions with international colleagues from all over the world.<\/p>\n \u00b7 Competitive salary in line with industry standards<\/p>\n \u00b7 A fast-paced environment with a global network of leaders, disruptors, and doers<\/p>\n \u00b7 Flat hierarchy in a start-up environment, we thrive on open communication and feedback.<\/p>\n \u00b7 Brand new beautiful office space in the heart of Accra<\/p>\n \u00b7 Friendly and down-to-earth culture with fun team-building activities<\/p>\n Who we are<\/strong><\/p>\n Webhelp is a multinational BPO company, headquartered in Paris, with a global impact and footprint. This is an exciting time for us as we are currently expanding in Africa, with our first offices in Ghana opening in 2022. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.<\/p>\n If this sounds like you, join us in Accra!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" Webhelp is expanding its community of game changers to Ghana. 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