{"id":77216,"date":"2022-11-25T06:24:32","date_gmt":"2022-11-25T06:24:32","guid":{"rendered":"https:\/\/joblistghana.com\/?p=77216"},"modified":"2022-11-25T06:24:32","modified_gmt":"2022-11-25T06:24:32","slug":"kpmg-ghana-new-vacancies-2022-3","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/kpmg-ghana-new-vacancies-2022-3.html","title":{"rendered":"KPMG Ghana New Vacancies 2022"},"content":{"rendered":"

Job Description<\/strong><\/p>\n

Job Title: Manager, Innovation & Technology<\/strong><\/p>\n

Role Summary<\/strong><\/p>\n

\u2022 The role holder will have hands-on strategic and operational responsibility for all aspects of IT Service including but not limited to Incident management, problem management, release management, change management, Availability and Capacity Management, Configuration Management, Service\/ Help Desk\/Support Management IT Operations Management, IT Asset Management.
\n\u2022 He\/ she will also be responsible for building strong partnerships with various internal and external groups engineering to further strengthen the overall effectiveness and efficiency of IT service delivery, maturing & developing a culture of continuous improvement for IT Service Management and IT Governance:<\/p>\n

Key Accountabilities<\/strong><\/p>\n

IT Service Management<\/strong><\/p>\n

\u2022 Responsible for service management process implementation, service management metrics and reporting, and improvements to IT Service Management related services
\n\u2022 Define and implement a strategy to drive the adoption of service management and operational best practices.
\n\u2022 Develop and drive implementation of the service management tools and monitoring\/logging strategy and associated business processes across the organization.
\n\u2022 Accountable for leading the Change Management, Incident & Request Management processes and leading day-to-day issues including incident resolution, root cause analysis\/reporting, and problem management.
\n\u2022 Lead process to ensure the Service Level Agreements (SLAs) are published and met by internal and external parties (vendors)
\n\u2022 Lead Quarterly Vendor Business Reviews for technology services
\n\u2022 Develop performance measures and consistently report metrics to the IT Services Leadership team.
\n\u2022 Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis, and metrics reporting and through regular engagement with stakeholders.
\n\u2022 Provide tactical and strategic recommendations based on ITSM key performance measures.
\n\u2022 Ensure appropriate workflows, policies, standards, and processes are embedded to drive and enable superlative customer experiences by internal users
\n\u2022 Evolve an environment aligned with COBIT and ITIL<\/p>\n

Governance and Controls<\/strong><\/p>\n

\u2022 Working closely with colleagues in Risk and Information Security to develop, implement and maintain internal controls over ITSM processes.
\n\u2022 Identify potential areas where existing policies, processes, controls, and tools require change or need to be developed to ensure appropriate governance objectives are met and to support the Enterprise Risk Framework.<\/p>\n

Stakeholder Engagement<\/strong><\/p>\n

\u2022 Ability to build relationships across the organization to understand various client needs.
\n\u2022 Establish relationships within the organization and work collaboratively across the department.
\n\u2022 Ability to manage multiple stakeholder groups simultaneously.
\n\u2022 Ability to escalate when necessary to lead with a clear articulation of impact.<\/p>\n

Metrics, Monitoring, and Reporting<\/strong><\/p>\n

\u2022 Develop relevant scorecards, metrics, and dashboards to monitor KPIs.
\n\u2022 Understand and use the metrics constructively as a tool for service improvement, using them positively to drive improved behaviors and performance.<\/p>\n

Skills & Competency Requirements<\/strong><\/p>\n

\u2022 Expert knowledge of ITIL framework and have managed transformation and ongoing operations of Service Management processes.
\n\u2022 Demonstrated experience in leading process improvement and organizational change initiatives.
\n\u2022 Knowledge of ServiceNow and other tools used in the ITSM environment.
\n\u2022 Strong problem-solving skills and a track record of execution.
\n\u2022 High level of initiative and work well in a team environment.
\n\u2022 Polished communication skills with experience presenting at the executive level.
\n\u2022 Ability to communicate credibly and persuasively with the broader organization and help overcome the inevitable barriers to behavioral change.
\n\u2022 A \u201cchange agent\u201d with a proven ability to lead change across an organization in matters that require a major shift in thought and behavior.
\n\u2022 Proven ability to build strategic relationships and influence key stakeholders.
\n\u2022 Strong working knowledge of COBIT, Val- IT, and ITIL<\/p>\n

Experience<\/strong><\/p>\n

\u2022 Minimum of 9 years of progressive experience in IT Service Management with at least three (3) years in a lead \/managerial role<\/p>\n

Professional Qualification<\/strong><\/p>\n

\u2022 Master\u2019s degree in business, computer science, and engineering. Is preferred
\n\u2022 Professional qualification in IT, Ideally ITIL Certified, CGEIT or CISA certified<\/p>\n

Location:<\/strong>\u00a0Accra<\/p>\n

How To Apply For The Job<\/strong><\/p>\n

Kindly send your application with a detailed CV with the subject line \u201cManager, Innovation & Technology\u201d to:<\/p>\n

hr@kpmg.com.gh<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

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