{"id":8052,"date":"2012-06-05T09:05:56","date_gmt":"2012-06-05T09:05:56","guid":{"rendered":"https:\/\/joblistghana.com\/?p=8052"},"modified":"2013-12-26T15:51:26","modified_gmt":"2013-12-26T15:51:26","slug":"customer-engineer-needed-by-hewelett-packard-ghana","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/customer-engineer-needed-by-hewelett-packard-ghana.html","title":{"rendered":"Customer Engineer Needed by Hewelett-Packard Ghana"},"content":{"rendered":"

Hewelett-Packard Ghana is looking for a Customer Engineer<\/strong><\/p>\n

Job description<\/strong>
\n\u00b7 Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high risk.
\n\u00b7 Integrate technical knowledge and business understanding to create. solutions for customers.<\/p>\n

 
\n\u00b7 Resolve single- and cross technology incidents independently. Work with team members to resolve usually complex or cross technology incidents.
\n\u00b7 Proactively and reactively look for solutions to prevent problems from occurring in team\/technology area
\n\u00b7 Apply HP solutions to meet highly complex customer needs.
\n\u00b7 Identify additional services that could lead to future service revenue growth.
\n\u00b7 Provide technical consulting during contract renewal discussions.
\n\u00b7 Build and maintain strong relationship up to senior management level in assigned accounts.
\n\u00b7 Design and deliver support solutions using specific industry knowledge and expertise.
\n\u00b7 Assist in managing delivery of industry support solutions.
\n\u00b7 Lead Customer Expectation management as part of escalation process.
\n\u00b7 Lead cross-team or large programs\/projects.
\n\u00b7 Coach or guide junior consultants. Manage major\/complex and strategic accounts. Impact though the expertise, quality of service and influence of advice. Provide leadership within team. Provide team level leadership<\/p>\n

Profile<\/p>\n

Education and Experience Required:<\/p>\n

Bachelor’s degree preferred or Associate degree holder (technical field) with 5- 7 years working experience in related fields desired.<\/p>\n

Knowledge and Skills Required:<\/p>\n

Thorough knowledge of HP products and services offerings, HP organization, competition, third party products and market trends.
\nBroad knowledge of corporate organization, job, and policies.
\nComprehensive business, technical or functional knowledge at an expert level.
\nCommunicate tactfully with diplomacy up to senior management levels within an organization.
\nActive listening skills and ability to adjust messages to audience level. Problem-solving skills (proactive, reactive and creative). Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination. Well versed in core technical competencies and peaked in some technical area(s) Intermediate skills in project management, communication, analysis and presentation. Provide suggestions for operational efficiencies.<\/p>\n

Critical Competencies to Drive Business Results:<\/p>\n

Technical Breadth\/Depth
\nActively builds deeper technical depth in area-of-expertise, and expands knowledge base through development of associated but unfamiliar areas<\/p>\n

Service Opportunity Review
\nUnderstands HP’s installed base and the range of service contract coverage available, and applies this knowledge to advance and expand opportunities<\/p>\n

Customer Experience Management (remote)
\nInterfaces effectively with customers and internal resources to promote trusted advisor status of HP within accounts and facilitate uniform account support<\/p>\n

Customer Troubleshooting\/Compliance
\nActs quickly to resolve customer issues in a way that retains trust and maintains delight with HP<\/p>\n

Customer Technical Information Sharing
\nBuilds trust & confidence in HP’s technical consultative capabilities through education & assistance<\/p>\n

Services Support Policies & Procedures
\nApplies understanding of HP service organization and functions to support internal and external customer requests<\/p>\n

Technology Services\/BU Business Context
\nUnderstands the market segments sold into, the business challenges addressed by Technology Services Business Unit (BU) solutions, and HP’s strategy for market penetration<\/p>\n

Technology Services\/BU Solutions
\nUnderstands Technology Services\/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold<\/p>\n

Technology Services Solution Interfaces
\nUnderstands how services in area-of-responsibility fit within or interface with the sales of other solutions – TS, other Global\/General Business Unit (GBU)s, or HP’s partner strategies<\/p>\n

Technology Services\/BU Implementation
\nUnderstands the strategy and customer requirements involved in deploying software solutions<\/p>\n

Change Management
\nDevelops methods for supporting innovation and change across the organization<\/p>\n

Problem Solving
\nApproaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution<\/p>\n

If you are interested on this job opportunity please apply online through www.hp.com\/go\/jobs or send your CV at philippos.prokopis@hp.com<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Hewelett-Packard Ghana is looking for a Customer Engineer Job description \u00b7 Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management)…..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-25S","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/8052"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=8052"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/8052\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=8052"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=8052"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=8052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}