{"id":82430,"date":"2023-02-14T21:03:58","date_gmt":"2023-02-14T21:03:58","guid":{"rendered":"https:\/\/joblistghana.com\/?p=82430"},"modified":"2023-02-14T21:03:58","modified_gmt":"2023-02-14T21:03:58","slug":"airteltigo-vacancies-2023-4","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/airteltigo-vacancies-2023-4.html","title":{"rendered":"AirtelTigo Vacancies 2023"},"content":{"rendered":"

Job Description<\/strong><\/p>\n

Job Title: Quality Assurance & Process Compliance Manager <\/strong><\/p>\n

Summary<\/strong><\/p>\n

\u2022 The successful candidate will join as a Manager for Quality Assurance and Process Compliance in the Customer Experience Department.
\n\u2022 (S)He will report to the Head of Quality Assurance & Compliance and will be responsible for creating and implementing processes and programs to ensure effective learning and training.
\n\u2022 The Quality Assurance and Process Compliance Manager will also oversee the assessment of the core knowledge and skills required for efficient functioning of personnel across all touchpoints to the achievement of set goals.<\/p>\n

Core Responsibilities<\/strong><\/p>\n

Training<\/strong><\/p>\n

\u2022 Develop training programs to ensure maintenance of high standards of functioning by touchpoint employees in delivering customer experience.
\n\u2022 Facilitate certification for onboarding of new hires for all touchpoints.
\n\u2022 Develop, implement, and assess touchpoint employees to ensure they are aligned with the required knowledge and skills for effective functioning in order to deliver quality service to customers.
\n\u2022 Coordinate with product owners and other relevant stakeholders to train touchpoint employees on new products and services and to ensure continuous updates of knowledge and skills.
\n\u2022 Develop and implement a continuous performance and development tracking program for touchpoint employees to ensure maintenance of the required standards of service delivery and experience to customers.<\/p>\n

Processes<\/strong><\/p>\n

\u2022 Ensure continuous process re-engineering
\n\u2022 Ensure all customer experience processes are aligned to company requirements
\n\u2022 Responsible for evaluating the performance of processes in the unit
\n\u2022 Act as a focal point for process in the customer experience unit<\/p>\n

Quality Assurance<\/strong><\/p>\n

\u2022 Have a blueprint of all customer experience standards in all touchpoints
\n\u2022 Coordinate in closing gaps of quality findings through coaching, mentoring, and training.
\n\u2022 Contributing to experience audits and the development of Customer Journey Maps
\n\u2022 Performs periodic monitoring reporting and generates a standard level of operations across the touchpoints.
\n\u2022 Ensure adherence to the Quality Assurance Standards
\n\u2022 Ensure prompt resolution of all issues that might arise from quality assurance assessments
\n\u2022 Ensure executives deliver at high standards to create expected customer experience channels
\n\u2022 Act as a backend support for all touchpoints on quality assurance related issues.
\n\u2022 Pre and post launch testing of products and services including any other tests that the business requires<\/p>\n

Candidate Requirement<\/strong><\/p>\n

\u2022 Strong leadership skills and have demonstrated the ability to motivate, develop talents and manage a team to achieve goals
\n\u2022 Must be methodical and have an appreciable level of analytics
\n\u2022 Must be a team player with appreciable level of emotional intelligence
\n\u2022 Must be customer and consumer focused.
\n\u2022 Must have a growth mindset to exceed expectations and targets
\n\u2022 Project management Skills and sales brilliant basics are key
\n\u2022 Must have integrity, responsible and high sense of accountability.
\n\u2022 Excellent organizational, communication, selling, listening and interpersonal skills
\n\u2022 Willing to live anywhere in the country
\n\u2022 Must possess a valid driver\u2019s license.<\/p>\n

Qualification Required & Experience<\/strong><\/p>\n

\u2022 A Bachelor\u2019s degree from a recognized institution
\n\u2022 Possession of an MBA from a recognized institution will be an added advantage
\n\u2022 2-4 years of experience in a similar role.<\/p>\n

Core Competencies<\/strong><\/p>\n

\u2022 Excellent analytical Skills
\n\u2022 Excellence problem solving skills
\n\u2022 Excellent Personal and interpersonal skills
\n\u2022 Proven leadership and people management skills
\n\u2022 Ability to develop and implement relevant training
\n\u2022 Drive towards continuous development and improvement
\n\u2022 Culture sensitivity.<\/p>\n

Location:<\/strong>\u00a0Accra<\/p>\n

How To Apply<\/strong><\/p>\n

Interested and qualified applicants should send their Applications & Curriculum Vitae to:\u00a0Recruitment@airteltigo.com.gh<\/strong><\/p>\n

Kindly indicate the role you are applying for in the email subject.<\/p>\n

Ready to be part of our dynamic and innovative team? At AirtelTigo, we enhance the value of our employees by providing long-term growth and opportunities in an ever-evolving work environment. Our values are at the core of what we do and represent who we are, Simplicity, Transparency, and Relevance. Initiate your journey to be part of our world-class team and experience a rewarding career.<\/p>\n","protected":false},"excerpt":{"rendered":"

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