{"id":82431,"date":"2023-02-14T21:01:46","date_gmt":"2023-02-14T21:01:46","guid":{"rendered":"https:\/\/joblistghana.com\/?p=82431"},"modified":"2023-02-14T21:01:46","modified_gmt":"2023-02-14T21:01:46","slug":"airteltigo-jobs-2023-4","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/airteltigo-jobs-2023-4.html","title":{"rendered":"AirtelTigo Jobs 2023"},"content":{"rendered":"

Job Description<\/strong><\/p>\n

Job Title: Retail Shop Manager<\/strong><\/p>\n

Summary<\/strong><\/p>\n

\u2022 The successful candidate will join as a Shop Manager in the Customer Experience department.
\n\u2022 (S)He will report to the Retail Manager and will manage AirtelTigo shops to ensure superior customer service as well as drive revenue growth.
\n\u2022 The Job holder will also supervise and coordinate the work efforts of the shop executives by ensuring professional and courteous support to customers.<\/p>\n

Core Responsibilities<\/strong><\/p>\n

\u2022 Working closely with Retail Manager to ensure uniformity of AirtelTigo Retail CEX guidelines.<\/p>\n

People<\/strong><\/p>\n

\u2022 Responsible for performance management of owned shop employees.
\n\u2022 Provide coaching, recommend and supervise training for team members.
\n\u2022 Enforce and track process adherence of all customer experience employees in the shop.
\n\u2022 Participate in all trainings and personal development exercises.
\n\u2022 Provide team briefing and coaching programs to enhance service delivery.<\/p>\n

Process<\/strong><\/p>\n

\u2022 Manage customer experience deliverables, standards, processes, service levels and compliance in the store.
\n\u2022 Supervise health of acquisitions and ensure compliance on activations.
\n\u2022 Manage and ensure availability of products\/devices in the shop.
\n\u2022 Responsible for driving enhanced customer experience in the shop.
\n\u2022 Responsible for team engagement.<\/p>\n

Customers<\/strong><\/p>\n

\u2022 Ensure that L2 and L3 tickets are handled according to defined SLAs.
\n\u2022 Drive customer engagement initiatives in the store.
\n\u2022 Ensure good ratings on T-NPS and CES<\/p>\n

Candidate Requirement<\/strong><\/p>\n

\u2022 Strong leadership skills and have demonstrated the ability to motivate, develop talents and manage a team to achieve goals
\n\u2022 Must be methodical and have an appreciable level of analytics
\n\u2022 Must be a team player with appreciable level of emotional intelligence
\n\u2022 Must be customer and consumer focused.
\n\u2022 Must have a growth mindset to exceed expectations and targets
\n\u2022 Project management Skills and sales brilliant basics are key
\n\u2022 Must have integrity, responsible and high sense of accountability.
\n\u2022 Excellent organizational, communication, selling, listening and interpersonal skills
\n\u2022 Willing to live anywhere in the country
\n\u2022 Must possess a valid driver\u2019s license.<\/p>\n

Qualification Required & Experience<\/strong><\/p>\n

\u2022 A Bachelor\u2019s degree from a recognized institution
\n\u2022 2-4 years of experience in retail operations and management.<\/p>\n

Core Competencies<\/strong><\/p>\n

\u2022 Excellent knowledge in retail operations management
\n\u2022 Excellent analytical and problem-solving skills
\n\u2022 People management skills
\n\u2022 Excellent planning skills
\n\u2022 Excellent interpersonal skills
\n\u2022 Excellent and effective communication skills, both orally and in writing
\n\u2022 Strong coaching skills
\n\u2022 Culture sensitivity.<\/p>\n

Key KPIs<\/strong><\/p>\n

\u2022 Shop profitability
\n\u2022 T-NPS
\n\u2022 CES
\n\u2022 MFS, Data, and Gross Adds acquisition<\/p>\n

Location:<\/strong>\u00a0Accra<\/p>\n

How To Apply<\/strong><\/p>\n

Interested and qualified applicants should send their Applications & Curriculum Vitae to:\u00a0Recruitment@airteltigo.com.gh<\/strong><\/p>\n

Kindly indicate the role you are applying for in the email subject.<\/p>\n

Ready to be part of our dynamic and innovative team? At AirtelTigo, we enhance the value of our employees by providing long-term growth and opportunities in an ever-evolving work environment. Our values are at the core of what we do and represent who we are, Simplicity, Transparency, and Relevance. Initiate your journey to be part of our world-class team and experience a rewarding career.<\/p>\n","protected":false},"excerpt":{"rendered":"

Job Description Job Title: Retail Shop Manager Summary \u2022 The successful candidate will join as a Shop Manager in the Customer Experience department. \u2022 (S)He will report to the Retail…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[85],"tags":[2027],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-lrx","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/82431"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=82431"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/82431\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=82431"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=82431"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=82431"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}