{"id":83942,"date":"2023-03-13T17:11:08","date_gmt":"2023-03-13T17:11:08","guid":{"rendered":"https:\/\/joblistghana.com\/?p=83942"},"modified":"2023-03-13T17:11:08","modified_gmt":"2023-03-13T17:11:08","slug":"vodafone-jobs-2023","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/vodafone-jobs-2023.html","title":{"rendered":"Vodafone Jobs 2023"},"content":{"rendered":"<p><strong>Job Description<\/strong><\/p>\n<p><strong>Job Title: Customer Relations Analyst<\/strong><\/p>\n<p><strong>Role purpose:<\/strong><\/p>\n<ul>\n<li>To provide professional service assurance input to the creation and maintenance of the Enterprise Solutions annual plan and budget<\/li>\n<li>Provide bespoke incident\/problem management for allocated accounts within the framework of an agreed sales plan and annual targets for revenues, profitability and customer satisfaction<\/li>\n<\/ul>\n<p><strong>Key Accountabilities And Decision Ownership<br \/>\n<\/strong>Putting Customers FirstCommercial: Understands the value of profitable customersListens: Listens and understands customers\u2019 needsService Oriented: Delivers outstanding customer servicePerforming through our People:Motivates: Motivates people and teams to perform<\/p>\n<p>Adaptable: Values and adapts to different culturesTeam working: Works collaboratively with others<\/p>\n<p>Delivering Results:Driven: Can do, delivers, drives Vodafone to winGoal Oriented: Sets and prioritises challenging targets<\/p>\n<p>Focussed: Rigorous, manages own time and resources cost Conscious: Manages cost while maintaining profitability<\/p>\n<p>Risk Aware: Manages risk managing a Changing Environment:Helicopter: Sees the big picture and the important detailsImaginative: Thinks laterally and innovativelyJudgement: Displays sound judgement and makes effective, timely decisionsManages change: Works effectively in a changing environment making a Personal Difference:Courage: Positive and braveBuilds Trust: Open, trustworthy and trusting reliable: Dependable, takes personal responsibilityCurious: Seeks opportunities to learn and develop enthusiastic: Communicates with enthusiasm and clarityInspirational: Inspires and influences stakeholders must have technical \/ professional qualifications:<\/p>\n<ul>\n<li>Business studies degree or equivalent\/degree in telecommunications or equivalent<\/li>\n<li>3 years\u2019 experience of service or account management in the telecommunications sector<\/li>\n<li>Project management \/ITIL<\/li>\n<li>Ability to work in matrix teams<\/li>\n<li>Presentation skills<\/li>\n<\/ul>\n<p>Core competencies, knowledge, and experience:<\/p>\n<ul>\n<li>Support the Customer Relations Manager in developing operating procedures and processes for coordinating, updating, and resolving service incidents\/problems for Enterprise accounts<\/li>\n<li>Work with the customer satisfaction survey group to identify major customer service concerns and then work with the customer to define the issues<\/li>\n<li>Create a service development plan to resolve the customer\u2019s priority service issues and agree on the plan with the customer. Also agree with the customer that if the issues are resolved satisfactorily, the customer will provide \u201cvery high satisfaction\u201d ratings in the next round of surveys<\/li>\n<li>Manage implementation of the service development plan, coordinating efforts of various support groups across Vodafone Ghana. (Service Assurance, Credit Control, Customer Operations etc)<\/li>\n<li>Agree a set of performance KPI targets and measures over service development plan implementation; regularly measure and report on progress to the account manager, customer service specialist and customer<\/li>\n<\/ul>\n<p><strong>Skills<br \/>\n<\/strong>Cross Channel CollaborationAgileDigital Experience PlatformsDesign ThinkingUser insightsData Analytics and InsightsExternal trends and insightsBusiness and Commercial AcumenCommunicationCustomer Centricity<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Description Job Title: Customer Relations Analyst Role purpose: To provide professional service assurance input to the creation and maintenance of the Enterprise Solutions annual plan and budget Provide bespoke&#8230;..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[150],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-lPU","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/83942"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=83942"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/83942\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=83942"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=83942"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=83942"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}