{"id":85421,"date":"2023-04-13T16:04:57","date_gmt":"2023-04-13T16:04:57","guid":{"rendered":"https:\/\/joblistghana.com\/?p=85421"},"modified":"2023-04-13T16:04:57","modified_gmt":"2023-04-13T16:04:57","slug":"mtn-ghana-jobs-2023-2","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/mtn-ghana-jobs-2023-2.html","title":{"rendered":"MTN Ghana Jobs 2023"},"content":{"rendered":"

Job Description<\/strong><\/p>\n

Job Title: Senior Manager, Customer Value Management<\/strong><\/p>\n

\u2022 Technology business
\n\u2022 Multiregulation and multifaceted stakeholder management
\n\u2022 Public Listed Organization
\n\u2022 Environmental, social and governance prioritized.
\n\u2022 Partnerships at the core of business practices
\n\u2022 Evolving competitive landscape<\/p>\n

Job Role:<\/strong><\/p>\n

\u2022 Develop and drive the implementation of the companywide CVM strategy to enable the business to achieve revenue targets and increase the lifetime value of the customers. This included providing direction, structure, frameworks, models, SLA\u2019s, policies and procedures and roadmaps.
\n\u2022 Define the standards and targets for performance parameters across various CVM activities.
\n\u2022 Drive enterprise-wide transformation initiatives for CVM in line with commercial plans
\n\u2022 Develop and implement customer segmentation strategies based on behaviour, demographics, and value.
\n\u2022 Developing and implementing loyalty programs and retention strategies to retain high-value customers.
\n\u2022 Analysing customer data to identify opportunities to cross-sell and upsell products and services.
\n\u2022 Collaborating across the business to optimize customer experience.
\n\u2022 Measuring and tracking customer satisfaction, loyalty, and profitability metrics to identify areas of improvement.
\n\u2022 Championing data-driven decision making across the business\u2019s growth curves (Voice, Data Digital, Fintech & Enterprise Business).
\n\u2022 Develop and execute a base management strategy (including a retention strategy) to maximise customer lifetime value and customer base revenue contribution to the overall services revenue of the company.
\n\u2022 Link CVM revenue contributions and costs\/overheads to the overall budget of the larger business unit and the overall organisation.
\n\u2022 Role related reporting to the relevant internal and external stakeholders.
\n\u2022 Define and execute base development programs for pre- and post-pay and revenue booster initiatives to achieve growth in customer base ARPU through targeted and segmented offers, campaigns, and pricing.
\n\u2022 Input churn reduction strategies across the various value bands especially the high value customer base to improve value inflow, and overall optimize portfolio wide CLTV.
\n\u2022 Deploy segmentation and predictive models, linked with competitor intelligence, and market research to manage the delivery of insight to internal stakeholders.
\n\u2022 Manage all direct marketing campaign execution to improve ROI by leveraging campaign management tools. This includes operations, campaign planning, detailed design, production, test, roll-out, commercial return and evaluation.
\n\u2022 Provide input into proposition development process via engagement with product owners.
\n\u2022 Perform channel mix optimisation for base development & retention activities. Drive\/ optimise channel execution by setting volume and value targets based on the approved budgets.
\n\u2022 Architect the development of a blueprint for segmented offer management & fulfilment.
\n\u2022 Integrate output through campaign management, charging and provisioning platforms, by translating CVM objectives to IT \/ Technical teams.
\n\u2022 Build capability to monetize the use of advance analytics models. Identify and implement use cases to drive outcomes based on AI\/ML models and performance evaluation.<\/p>\n

Qualification Required & Experience<\/strong><\/p>\n

Education:<\/p>\n

\u2022 Tertiary qualification in Statistics, Marketing analytics, Information technology preferred.
\n\u2022 Professional qualification in disciplines related to the industry and role is a plus.<\/p>\n

Experience:<\/strong><\/p>\n

\u2022 8 years of relevant experience with a minimum of five years role related experience at a leadership level.<\/p>\n

Proven customer value management, marketing campaigns, market research and big data analytical tools experience<\/p>\n

Professional\/Technical competencies:<\/strong><\/p>\n

\u2022 Expertise in CVM methodology, principles, capabilities, and techniques.
\n\u2022 Financial acumen \u2013 Financial and profitability modelling, Business and Strategic planning
\n\u2022 Commercial acumen \u2013 Market segmentation, brand Management
\n\u2022 Big Data analysis. Understanding and managing the big picture context while also maintaining focus on operational metrics for mobile technology, telecoms as well as national and global trends.
\n\u2022 Business to business and Business to Customer marketing and distribution principles
\n\u2022 Customer Lifecycle Value Management and predictive analytics using AI\/ML
\n\u2022 Excellent communication skills with the ability to present complex information in a clear and concise manner.
\n\u2022 Stakeholder Management
\n\u2022 Customer behaviour and market dynamics. This is inclusive of the factors impacting customer demand and Customer Experience design principles.
\n\u2022 Product Development and management<\/p>\n

General working conditions<\/strong><\/p>\n

\u2022 Anywhere\/Anytime work\/ Ability to manager self\/Personal accountability.<\/p>\n

Location:<\/strong>\u00a0Accra<\/p>\n

How To Apply For The Job<\/strong><\/p>\n

Qualified applicants should indicate vacancy number\u00a0Ref no: MTN-MKT-ADTRACK0025<\/strong>\u00a0as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.<\/p>\n

Interested and qualified applicants should send their Curriculum Vitae by April 14th 2023 to:<\/p>\n

mtnghanarecruitment@mtn.com<\/strong><\/p>\n

Closing Date:<\/strong>\u00a014 April, 2023<\/p>\n

Only shortlisted applicants will be contacted<\/p>\n","protected":false},"excerpt":{"rendered":"

Job Description Job Title: Senior Manager, Customer Value Management \u2022 Technology business \u2022 Multiregulation and multifaceted stakeholder management \u2022 Public Listed Organization \u2022 Environmental, social and governance prioritized. \u2022 Partnerships…..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[150],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-mdL","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/85421"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=85421"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/85421\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=85421"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=85421"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=85421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}