{"id":87198,"date":"2023-05-30T13:51:58","date_gmt":"2023-05-30T13:51:58","guid":{"rendered":"https:\/\/joblistghana.com\/?p=87198"},"modified":"2023-05-30T13:51:58","modified_gmt":"2023-05-30T13:51:58","slug":"airteltigo-jobs-2023-16","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/airteltigo-jobs-2023-16.html","title":{"rendered":"AirtelTigo Jobs 2023"},"content":{"rendered":"

Job Description<\/strong><\/p>\n

Job Title: Head, Regional Retail Operations<\/strong><\/p>\n

Job Summary<\/strong><\/p>\n

\u2022 The successful candidate will join as the Head of Regional Retail Operations in the Customer Experience Department.
\n\u2022 (S)He will report to the Customer Experience Director and will be responsible for the management of retail at HQ including the rollout of franchise shops as per agreed model all over Ghana.
\n\u2022 The Head of Regional Retail Operations will as well handle the delivery of excellent customer experience across all retail channels including franchise shops.<\/p>\n

Key Responsibilities<\/strong><\/p>\n

\u2022 Work closely with Commercial Heads to provide effective and reliable support to the Regional Retail teams to ensure uniformity of AirtelTigo Retail CEX guidelines.<\/p>\n

People<\/strong><\/p>\n

\u2022 Provide coaching, recommend, and supervise training for team members.
\n\u2022 Supervise health of acquisitions and ensure compliance on activations.
\n\u2022 Responsible for team engagement<\/p>\n

Process<\/strong><\/p>\n

\u2022 Working with Commercial Heads across regions.
\n\u2022 Ensure uniformity of Retail guidelines across owned and franchise shops including brand, service KPIs, acquisition targets, revenue, profitability, etc.
\n\u2022 Manage and ensure availability of products\/devices in all outlets.
\n\u2022 Provide direction and strategy.
\n\u2022 Provide support from HQ.
\n\u2022 Help meet T-NPS and CES scores across owned and franchise shops.
\n\u2022 Train and develop on a regional level.
\n\u2022 Routinely investigate through mystery shoppers and on spot visits
\n\u2022 Lead centralized retail projects.
\n\u2022 Drive team engagement and provide a healthy and conducive environment that allows for team development.<\/p>\n

Customer<\/strong><\/p>\n

\u2022 Responsible for rolling out solutions (QMS, live chat etc.) in retail shops to reduce customer effort and enhance customer experience.
\n\u2022 Guarantee Service Management monitoring and continuous improvement to ensure that issues escalated beyond all service frontlines are promptly and effectively addressed within required timelines.<\/p>\n

Franchising<\/strong><\/p>\n

\u2022 Launch of centralized franchise model with distributor partners.
\n\u2022 Effective management of franchisees as per franchise guidelines.
\n\u2022 Provide training support for franchisees.<\/p>\n

Qualification Required & Experience<\/strong><\/p>\n

\u2022 Bachelor\u2019s Degree in a business-related field
\n\u2022 MBA from a recognised institution
\n\u2022 5- 7 years of experience in retail management including 2-4 years in a similar role.<\/p>\n

CORE COMPETENCIES<\/strong><\/p>\n

\u2022 Result Oriented
\n\u2022 Excellent knowledge in retail operations management
\n\u2022 Excellent knowledge in customer complaint management \/process
\n\u2022 People management skills
\n\u2022 Excellent planning skills
\n\u2022 Excellent interpersonal skills
\n\u2022 Excellent and effective communication skills, both orally and in writing
\n\u2022 Strong coaching skills
\n\u2022 Culture sensitivity<\/p>\n

Location:<\/strong>\u00a0Accra<\/p>\n

How To Apply For The Job<\/strong><\/p>\n

Interested and qualified applicants should send their Applications & Curriculum Vitae to:<\/p>\n

Recruitment@airteltigo.com.gh<\/strong><\/p>\n

Kindly indicate the role you are applying for in the email subject.<\/p>\n","protected":false},"excerpt":{"rendered":"

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