{"id":92492,"date":"2023-11-30T17:01:10","date_gmt":"2023-11-30T17:01:10","guid":{"rendered":"https:\/\/joblistghana.com\/?p=92492"},"modified":"2023-11-30T17:01:10","modified_gmt":"2023-11-30T17:01:10","slug":"wakanow-jobs-2023-3","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/wakanow-jobs-2023-3.html","title":{"rendered":"Wakanow Jobs 2023"},"content":{"rendered":"<p>The Customer Service Agent is a seasoned professional responsible for delivering top-tier customer service and providing expert support in bookings amendments and airline scheduled changes. This role plays a crucial part in ensuring customer satisfaction and resolving complex issues related to travel reservations.<\/p>\n<p><strong>Job Description<\/strong><\/p>\n<p><strong>Job Title: Customer Service Agent<\/strong><\/p>\n<ul>\n<li>Customer Support: Provide exceptional and expert-level customer service support, addressing inquiries, concerns, and issues with a high degree of professionalism and expertise.<\/li>\n<li>Bookings Amendments: Proficiently handle bookings amendments, modifications, and changes, ensuring accuracy and compliance with airline policies and procedures.<\/li>\n<li>Airline Scheduled Changes: Expertly manage and navigate airline scheduled changes, proactively notifying customers, and offering suitable alternatives when necessary.<\/li>\n<li>Issue Resolution: Resolve complex customer issues related to bookings, amendments, and scheduled changes, ensuring swift and effective problem resolution.<\/li>\n<li>Tier 2 Support: Serve as a Tier 2 support resource, assisting Tier 1 agents with escalated customer inquiries and providing guidance and solutions.<\/li>\n<li>Quality Assurance: Maintain high standards of service quality, adhering to company policies and ensuring that all interactions meet or exceed customer expectations.<\/li>\n<li>Product Knowledge: Stay updated on the latest travel products, services, and industry trends to provide customers with accurate and relevant information.<\/li>\n<li>Documentation: Maintain comprehensive records of customer interactions, actions taken, and resolutions achieved in the companys customer support systems.<\/li>\n<li>Cross-Functional Collaboration: Collaborate with other departments, including reservations, ticketing, and operations, to facilitate seamless customer experiences.<\/li>\n<\/ul>\n<p><strong>Requirements<\/strong><\/p>\n<ul>\n<li>Bachelors degree in a related field is preferred.<\/li>\n<li>2-3 years of experience in customer service support within the travel industry, with a focus on bookings amendments and airline scheduled changes.<\/li>\n<li>Proven experience as a Ticketing and Reservation Agent with proficiency in GDS Amadeus, Sabre, and Galileo.<\/li>\n<li>Strong expertise in navigating airline reservation systems and processes.<\/li>\n<li>Excellent problem-solving and communication skills.<\/li>\n<li>Ability to work under pressure and handle complex customer issues with composure.<\/li>\n<li>Proven track record of delivering exceptional customer service.<\/li>\n<li>Detail-oriented and highly organized.<\/li>\n<li>Knowledge of local and international travel regulations and requirements.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Customer Service Agent is a seasoned professional responsible for delivering top-tier customer service and providing expert support in bookings amendments and airline scheduled changes. This role plays a crucial&#8230;..<\/p>\n","protected":false},"author":6721,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[150],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-o3O","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/92492"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/6721"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=92492"}],"version-history":[{"count":1,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/92492\/revisions"}],"predecessor-version":[{"id":92500,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/92492\/revisions\/92500"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=92492"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=92492"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=92492"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}