Xavier Media 2017 Vacancies

Posted on :

22 Feb, 2017

Category :

Customer care Jobs in Ghana

Founded in 1831, Xavier is a Jesuit Catholic university located in Cincinnati, Ohio.Our mission is to change the world for the better. Let’s do it together.

Job Description

Job Title: Client Service Executive

Responsibilities

The Client Service Executive will be responsible for bringing on board new clients and serve as the customer liaison, cultivating lasting and profitable relationships with company’s clients and solving customer service problems.

He/she will also be in charge of product education and training so clients experience the greatest benefits from the company’s products. Client service executives will additionally develop sales proposals and collaborate with company’s multiple internal departments to help improve the quality of products. They also work to streamline business operations by helping to reduce costs.

The Client service executive must have strong customer service and interpersonal communication skills. They additionally must have solid verbal and written communication skills. He/she should be able to manage time, projects and sales efficiently and be detail oriented. They also must be strategic planners and have a strong understanding of the company’s products so they can train clients and answer questions in both group and one-on-one situations. The executive must have strong judgment and decision-making skills in addition practicing strong leadership skills, self-motivated and be able to multitask.

Responsibilities:

Signup new clients and provide support services in accurate and timely fashion.

Maintain high level of professionalism and competence in every client interaction.

Build positive and productive relationships with clients.

Make frequent client calls and visits to strengthen client relationships.

Analyze and resolve service issues promptly.

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Inform management about complex client issues and resolutions.

Maintain client focused working environment for team.

Work in compliance with company policies and procedures.

Identify and develop new business opportunities with client contacts.

Utilize effective problem solving and time management skills in client service operations.

Assist in risk assessment and mitigation activities.

Develop process improvements to enhance service efficiency and effectiveness.

Provide assistance to less experienced staffs when needed.

Attend educational trainings and workshops for professional growth.

Provide support in new product development and enhancement activities.

Requirements:

  • A minimum of 5 to 7 years within the custom Market Research industry
  • 1 to 3 years of industry/sector experience
  • Academic and practical experience with a wide array of new product, brand, advertising and customer satisfaction research methodologies
  • Exceptional written and oral communication abilities
  • Strong analytic skills with experience in statistical modeling and analysis
  • Proficient with Excel, PowerPoint, and SPSS/SAS
  • Bachelors or advanced degree in business, mathematics, or the sciences

How to Apply

send your cv’s and application letter via email to [email protected]


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