Posted on :
10 Jan, 2018
10 Jan, 2018
Our client, one of the world’s largest financial services providers, offering banking, investment banking and investment management services to customers in over 40 countries, and employing more than 130,000 people worldwide is seeking an individual to fill it vacant position.
Job Title: Data Capture Executive-Call Back Officer (Contract)
To deliver performance excellence through working as part of a team which undertakes a wide range of processing and servicing activities
Undertake required processing and servicing activity in accordance with set procedures. Day-to-day responsibilities will include activities such as:
captioning customer instructions
storage and retrieval of records
answering queries from branches
processing vouchers and clearing
other general processing tasks (e.g. statement production, status enquiries, cheque book ordering)
Achieve individual operational performance targets and support the achievement of team targets.
Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements.
Assist with the auctioning of customer enquiries received in accordance with procedures.
Comply with standards and other operational regulatory requirements.
Work closely with the team leader, supervisors and other team members as one team to deliver excellent performance.
Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Provide cover for other team members as required.
Support and adopt the implementation of change initiatives.
Participate in local events to support local needs, develop individual and team skills and raise the Barclays profile in the local community.
Agree performance development objectives with the team leader.
Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development
An HND or a degree from a recognised university or equivalent professional qualification.
Minimum of two (2) years working experience
Good communication skills
Good numeracy skills
Good interpersonal and relationship skills.
Keyboarding / PC skills
Good personal organization skills
Basic problem solving
Passionate about Accuracy