Zormelo & Associates Jobs Late Oct. 2018

Resolve product or service problems by clarifying the customers complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Job Description

Job Title: Customer Service Advisor

Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Contribute to team effort by accomplishing related results as needed
Identify and assess customer’s needs to achieve satisfaction
provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers

Job Requirements

• Being computer literate • Handling customer queries • Providing excellent customer service • Oral and written communication • Being professional and flexible • Managing stress • Resolving problems • Being driven and positive • Managing multiple tasks • Being sales oriented