Empower Workforce Solutions Vacancies 2018

Posted on :

22 Jan, 2018

Category :

Customer care Jobs in Ghana

Building and maintaining relationships with clients and key personnel within customer companies.

Job Description

Job Title: Client Relationship Officers

Conducting business reviews to ensure clients are satisfied with their products and services.
Alerting the sales team to opportunities for further sales within key clients.
Letting customers know about other products the company offers.
Attending meetings with clients to build relationships with existing accounts.
Achieving client relationship targets and KPI’s as set by the Head of Sales.
Working closely with Account Managers and Sales Consultants.
Escalating and resolving areas of concern as raised by clients.
Carrying out client satisfaction surveys and reviews.
Monitoring company performance against service level agreements and flagging potential issues.
Updating the CRM and ensuring account managers are aware of changes within clients.
Passing leads to the sales team and following up on progress.
Liaising with internal departments to ensure client needs are fulfilled effectively.

Required Skills or Experience

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Strong interpersonal skills and an ability to build rapport with customers.
Previous sales experience and an organised approach to work.
Hardworking with a strong work ethic.
Previous experience working as a client relationship manager or a track record of managing client relationships.

EDUCATION

HDN/ DIPLOMA / SHS EXPERIENCED

How to Apply

Candidate should apply through [email protected]

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