Engineer, IN & VAS Operations at MTN Ghana 2019

Posted on :

24 Apr, 2019

Category :

Engineering Jobs in Ghana

Support the execution of all operational Task/Job for IN & VAS platforms and to deliver the required availability level and KPIs of all IN & VAS Services.

Job Description

Job Title: Engineer, IN & VAS Operations

Job Role

  • Collaborate with technology team members, end users, and other •     Service and Support:
    • Corrective Maintenance for IN & VAS Nodes
    • Complaints-Ticket handling
    • Problem troubleshooting.
    • Preventive Maintenance (Checklists) on IN & VAS Nodes
    • Database monitoring, troubleshooting
    • Escalates anomalies to Manager in the form of simple reports in order to inform him of any potential unresolved problems
  • Periodic testing of IN & VAS Services and ensuring proper functionality of the different servicing.
  • Work closely with cross functional team for the design and implementation of any new service.
  • Handling & Resolution of IN & VAS complaints within the set targets.
  • Ensure proper handling of all third party Nodes and content provider
  • Coordinate and assist with the integration of third party supplier
  • Coordinate and Support the Managed services supplier and ensure appropriate KPIs monitoring
  • Weekly review of Managed service operation with supplier with manager and other colleagues
  • Compliant of VAS systems access security with  the internal IT policies
  • Execute daily system checks and initiate actions accordingly
  • Responsible for emergency handling on the IN & VAS Systems.


  • Minimum of Degree in Computer Science or Engineering or its equivalent


  • Minimum of 3 years’ experience in IT with at least 2 years’ experience in a Telecoms environment


Professional/Technical competencies:

  • Expert in DB administration (Oracle / SQL)
  • Expert in Solaris and Unix Operating systems
  • Good knowledge in Unix shell scripting
  • Good knowledge in NFS and clustered storage solutions
  • Knowledge in GSM Services
  • Knowledge in data presentation and analysis
  • Basic Financial knowledge

Behavioural competencies:

  • Integrity
  • Commitment to the Organization
  • Teamwork & Cooperation
  • Customer Focus
  • Taking the Initiative
  •  Analytical Thinking, Problem solving and analytical abilities.
  • Strong interpersonal and communications skills.
  • Team building abilities
  • Ability to function under pressure.
  • Ability to think and articulate thoughts logically
  • Ability to Multitask

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