Ghana Insurers Association Recruiting Now 2018

To provide technical and secretarial support to the GIA Complaints Management and Advice Bureau of both Life and Non-Life Insurance Councils.

Job Description

Job Title: Claims / Complaints Manager

Reports to: Chief Executive Officer

Job Location: Head Office, Accra
Job Objective

To provide technical and secretarial support to the GIA Complaints Management and Advice Bureau of both Life and Non-Life Insurance Councils.

Main Duties and Responsibilities

To manage a dynamic and complex complaints caseload from Policyholders and the General Public.
To directly manage the Complaints
Administrative team and provide support services to the lead consultant.
To assist in the development and maintenance of systems for the management of complaints
To assist in the development and management of procedures and policies for complaints
To develop and deliver education and training in relation to complaints management and customer care support education initiatives
To facilitate and maintain an effective corporate approach to the management of complaints
To ensure the effective management of the GIA 3 tier complaints management systems within the framework for managing complaints
promptly, providing responses that address the complainant’s concerns
To facilitate complaint resolution meetings
To appropriately relay complaints to the Head of Technical Life / Non-Life Department

Required Skills or Experience

A first degree preferably in a business related discipline
ACII, WAIl, Advance Diploma from GIC or any relevant technical qualification in Insurance course(s}
Ten (10) years of working experience in the insurance industry; three (3) of which must be in a managerial position in a Claims Department.

Personality Competencies

Excellent communication skills (verbal and written)
Analytical and problem-solving skills
Should be creative and have the ability to exercise sound judgment
High level of integrity and professionalism

Should be results-oriented with a can-do attitude

How to Apply

Interested persons should send a covering letter and a current resume to:
The GIA President Ghana Insurers Association P. O. Box GPO 13930 Accra. E-mail: [email protected]

Closing date: January 19,2018.
Only shortlisted applicants will be contacted.