Posted on :
13 Jan, 2017
13 Jan, 2017
For 125 years, Philips has been a leader in building and shaping markets with our meaningful innovations. We have always been guided by our passion to improve people’s lives – true to our vision of making the world healthier and more sustainable through innovation.
In 2014 we announced the next phase of our Accelerate! transformation, moving from a holding company structured around multiple divisions to two stand-alone operating companies – in HealthTech and Lighting Solutions – with the ambition of capturing growth and creating value, both leveraging the trusted Philips brand.
Philips Africa comprises all 54 countries of Africa, from the Cape to Cairo, and from the Atlantic to the Indian Ocean. Philips Africa is headquartered in Johannesburg, South Africa and it has presence in seven other African countries, in the cities of Accra, Algiers, Casablanca, Cairo, Nairobi and Tunis. Philips Africa is definitely one of the growth drivers for Philips.
With a growing presence in cardiology, oncology, and women’s health, Philips Health Systems operates in the key areas of Imaging Systems, Patient Care & Clinical Informatics, Home Healthcare and Customer Services. Within these areas it offers unique business propositions that deliver value throughout the cycle of care – from disease prevention and screening to diagnosis, treatment, therapy monitoring and disease management. Irrespective of whether the care cycle takes the patient from doctor’s office to hospital or hospital to home, or simply from one medical department to another, Philips Health Systems’ unique medical solutions are designed to optimize the quality and flow of patient information and clinical decision making.
Research brings meaningful innovations to market via close collaboration with Healthcare sector. To foster speeding up end-to-end innovation from idea to market, Philips creates the differentiation through clinical domain expertise combined with intelligent and meaningful data transformation. Philips Research Africa plays a key role in realizing this strategic journey by bringing a blend of clinical knowledge, big data analytics, and visualization & software development capability
Job Title: Customer Services Delivery Manager West Africa (Philips Healthcare Equipment: X-Ray, MRI, CT)
Operations Manager Rest of Africa
Aim of the job
As the focal point for all operational service delivery related issues the Services Delivery Manager is responsible for executing the service delivery processes under the project ensuring maximum customer satisfaction.
Responsible for leading the Field Services Engineers ensuring high level of team work and engagement levels ensuring strong service delivery performance to the end customer.
Key Areas of Responsibility
Manage customer relation:
People Management of all Field Services Engineers (FSE) of the district:
Process and tools responsibility:
Responsible for service delivery operations compliance performance within the district and for reporting compliance issues to quality & regulatory functions at regional level:
Education & Experience