Jumia Ghana New Vacancies 2018

Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

Founded in 2012, Jumia’s mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience through a wide range of products categories including mobiles & tablets, computers, electronics, home & living, fashion, sports, health & beauty, grocery and others.

Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in.

Job Description

Job Title: Customer Service Associate

We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey.

Main responsibilities :

• Answer and manage incoming calls.
• Generate sales leads.
• Follow communication procedures, guidelines and policies.
• Identify and assess customers needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Build sustainable relationship and trust with customer accounts through open and interactive communication.
• Meet personal/customer service team sales targets and call handling quota.
• Provide accurate, valid and complete information by using the right methods/tools.

Requirements & Qualifications :

• A Degree from a recognised University
• Outstanding communication skills
• Proven experience in a similar role.
• Demonstrates ability to identify opportunities and has a customer-centred approach
• Evidence of working to strict deadlines on multiple tasks
• Action and results oriented
• Strong analytical skill
• Fast learner
• Well organised

We offer  :

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth given the challenges that we propose you to take