Kofi Annan International Peacekeeping Training Centre (KAIPTC) Jobs 2023

Job Title: Head of Information and Communication Technologies (ICT)
Department: Administration
Reports to: Director of Administration
Supervises: All staff in the ICT Unit

Job Description

Job Title: Head of Information and Communication Technologies (ICT)

JOB PURPOSE

• To formulate, lead and implement information and communication technologies (ICT) strategies to increase the standing and awareness of KAIPTC both internally and externally.
• The overall objective of the position is to drive both the ICT strategy and the day-to-day operational ICT services, ensuring that KAIPTC’s staff and clients have appropriate and current technical resources, applications and support to achieve their objectives (onsite and remotely) effectively, securely, and with a competitive and innovative edge.
• The jobholder will be required to deliver a robust and reliable ICT infrastructure for KAIPTC, ensuring a technical platform which will enable KAIPTC to consistently achieve its business objectives.

MAIN DUTIES

The duties of the job holder shall include but not limited to:

• Oversee and be directly accountable for the reliability of the entire KAIPTC ICT infrastructure;
• Manage the day-to-day tactical network, security systems and operations for LAN/WAN, telecommunications, and voice systems;
• Ensure proper functioning of the Centre’s enterprise systems;
• Develop and maintain an ICT services management framework;
• Develop and communicate a performance measurement and monitoring framework;
• Assist in the procurement of information systems, equipment and services;
• Develop/update IT-security guidance plan and ensure responsible user management of IT-security and its related policies;
• Evaluate user needs and ensure that ICT facilities meet these needs by the provision of timely and consistent information technology support such as email services, print services, internet services, anti-virus, upgrades etc. for all users;
• Provide technical analysis of ICT systems functionality and present periodic reports to management; and provide hands on interventions;
• Manage the delivery of information systems and technology related projects, as required, including the supervision and certification of the work of external contractors and consultants;
• Establish a tested ICT disaster recovery facility by ensuring that the back-up system of KAIPTC network operates effectively;
• Manage all risks associated with KAIPTC’s technical infrastructure and information systems and ensure conformance to software licensing requirements and computer and network security;
• Maintain current knowledge of new hardware and software and recommend upgrading to maintain efficient operation;
• Supervise all ICT staff;
• Perform all other duties assigned by supervisor within the scope and content of job.

Qualification Required & Experience

Educational/Professional Qualification

• A Masters’ degree or its equivalent in computer science, information technology or a related discipline. A Certified LINUX/UNIX/IRIX Administrator with Professional certifications such as (VCP6-DCV, CCNA, CCNP, MCSA, MCITP, CISSP, VCP, ITIL, and ISACA CGEIT) will be an advantage.
• The applicant must have a minimum of 15 years relevant work experience; at least 5 of these should have been at the managerial level.
• Proficient in Microsoft Operating Systems and products. Proficient in Virtualization Technologies (VMWare, Hyper-V) and web management.
• Experience with Local/Wide Area Networks and Web Development including network administration, management of software and hardware platforms, telecommunications facilities, and extensive exposure to Windows-based packages and applications. Experience in Open Source platforms such as Moodle is a plus.

COMPETENCIES

Technical Competence

• Sound knowledge and understanding of approaches to the management and delivery of ICT services across a dispersed network.
• Must be capable of operating active directory, user management and group policies.
• Strong technical skills and ability to be ‘hands on’ when necessary.
• Able to understand the needs of service users and clients, to communicate technical issues to them appropriately and to develop solutions relevant to the business requirements of clients.
• Strong technical documentation skills preferred.

Managerial Competence

• Strong strategic and analytical capacity, with the ability to identify wide-range issues and their application in ICT systems.
• Effective planning and organization skills for large and complex projects.
• Strong team management and mentoring skills and able to manage a team to deliver on set objectives.
• Excellent verbal and written communication skills along with the ability to communicate to both technical and non-technical audiences
• Expert troubleshooting leadership, and accuracy and attention to detail.
• Values integrity and accountability.
• Monitor progress of work and appraise staff performance
• Train and develop subordinate staff

Personal Competencies

• Willing to work outside normal working hours when unavoidable circumstances so dictate.
• Ability to learn quickly in a dynamic and rapidly changing environment.
• Ability to encourage teamwork and strive for excellence.
• Passion for applying technology to solve problems.
• Team oriented and helpful under pressure.
• Values consistency and strong attention to detail.

Location: Accra

How To Apply For The Job

Interested applicants are kindly requested to send their CV together with 3 references and a professional work portfolio by e-mail to

[email protected]

Please indicate the job title clearly in the cover letter otherwise, your application may not be considered. Applicants will be short-listed based on their qualifications and relevant work experience. Only short-listed candidates will be invited for an interview.

KAIPTC is an equal-opportunity employer