Maintain MTN’s network at the highest standards within the assigned region through effective coordination and supervision of all internal and external regional technical field resources and to ensure customer satisfaction for all the network services provided by MTN.
Job Title: Engineer, Networks Field Service
- Day-to-day supervision and coordination of all regional technical operations and maintenance activities in the region with the Managed Service Provider to ensure all network SLAs/ KPIs, customer KPIs/SLAs, due dates and specifications are strictly adhered to.
- Liaising with the central change management team to ensure that all network changes within the region are effectively managed.
- Serve as the MTN resource to be part of all network acceptance tests of all nodes and services.
- Assist Sales team in identifying and closing opportunities from a technical perspective.
- Provide input for OPEX and CAPEX budget for the region.
- Implement procedures, processes and systems to track and monitor network service quality and customer-service standards within the region.
- Meet regularly and on an ad hoc basis with Managed Service Provider to discuss and track performance or technical and customer issues
- Ensure all network spares inventory are in place and appropriately stocked per managed service contract SLA
- Perform spot checks to ensure compliance by Managed service provider to all HSSE ideals within the region
- Produce reports to evaluate/benchmark regional performance in accordance with Network Regional Coordination guidelines.
- Ensure network radio KPIs are achieved and tracked on a daily basis
- Ratify KPI exclusions claimed by Vendors with the central team
- Develop and execute a preventive maintenance program for all parts of the network within the region.
- Schedule and attend customer review meetings for enterprise customers.
- Track FTTH (Fixed broadband) installations and fault repairs within the region
- Ensure power availability at all switch centres and cell sites
- Serve as a plant protection officer to ensure outside plants are protected from damage.
- Completion of physical on-site inspections of sites
- Asset inspection, database tracking and validation
Submit relevant reports & presentations as and when required
Education and Competencies
- Minimum of Degree/B.Sc. Electrical/Electronics/Telecommunications or a related Computer Engineering Degree
- Minimum of 3 years’ field proven work experience in the GSM Telecommunications industry with experience in radio, transmission and power networks
- With at least 1 year experience in IP Technology
- Adequate knowledge in network system technologies like GSM, WCDMA, LTE (2G, 3G, 4G) access technologies.
- Adequate knowledge in GPON and IP networks
- Adequate Knowledge in SDH & PDH, SDN Transmission network (coverage and capacity)
- Knowledge of power systems
- Network Operations & Network quality management
- Knowledge and application of technological advancements
Skills /Physical competencies:
- Ability to follow processes and make improvement
- Ability to learn quickly
- Ability to work under pressure
- Excellent communications skills: – oral & written, language skills
- Strong negotiation skill
- Excellent stakeholder management skills
- Excellent customer management skills
- Proactive thinking ability
- Highly organized and able to adapt quickly to changing priorities
- Ability to review SLA and WLA
- Ability to monitor network performance and follow up vendor for timely resolution of network outages and challenges
Must live the MTN Values of
- Can Do; Integrity; leadership; Innovation; Relationships