Posted on :
24 Feb, 2018
24 Feb, 2018
Lovers of automobiles will be treated to a pleasant driving experience with the arrival of a new Renault brand of car in Accra. Premium motor limited has unveiled its new Renault Duster Oroch at its showroom on the Spintex road in Accra.
Job Description
Job Title: Customer Service Manager
Job Summary
• Plan, co-ordinate and control the activities of the customer service team (Aftersales Service Team) to maintain and enhance customer relationships and meet organisational and operational objectives
Job Description
• Develop and implement customer service policies and procedures
• Define and communicate customer service standards
• Review and assess customer service team
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Direct the daily operations of the customer service team
• Plan, prioritise and delegate work tasks to ensure proper functioning of the department
• Ensure the necessary resources and tools are available for quality customer service delivery
• Review and track customer complaints and resolution
• Handle complex and escalated customer service issues
• Analyse relevant data to determine customer service outputs
• Identify and implement strategies to improve quality of service, productivity and profitability
• Liaise with company management to support and implement growth strategies
• Co-ordinate and manage customer service projects and initiatives
• Ensure budget/target requirements are met
Qualification Required & Experience
• A minimum of a relevant bachelor’s degree is required
• At least 3 to 5 years post qualification experience
• Customer service experience
• Supervisory experience
• In-depth knowledge of customer service principles and practices
• Proficiency in MS Office applications
• Product knowledge
Location: Accra
How to Apply
Please send your CV and a cover letter, with customer service manager as the subject to: [email protected]
Closing Date: 28 February, 2018