SC Bank Feb 2017 Fresh Jobs

Posted on :

27 Feb, 2017

Category :

Business Management Jobs in Ghana

Standard Chartered – leading the way in Ghana.
Standard Chartered Bank Ghana Limited is a market – leading financial services brand in Ghana, listed on the Ghana Stock Exchange.

It has operated for 118 years in the country and is currently the highest priced stock on the exchange.The Bank’s focus and commitment to developing deep relationships with clients and customers have driven its consistent growth in recent years.

With a current network of 27 branches and 56 ATMs across Ghana, Standard Chartered offers exciting product propositions for customers and clients as well as career opportunities for more than 1,000 staff in Ghana.

Job Description

Job Title: Relationship Manager, BB

  • Drive deepening activities with high-value or high potential clients with full range of BB products, continuous analytics support and collaboration with Business Specialists.
  • Acquire and activate new Trade Business clients referred from ETB clients directly to Business Banker/Team
  • Maintain and grow Trade Business Revenues within Business Banking portfolio.
  • If required, address sales needs of small BB (not managed by Business Banking Team)

Key Roles and Responsibilities

Key Responsibilities

Engaging & Deepening activities (role in client journey

  • Methodically engage (remote
  • Have complete knowledge of the clients in terms of the profile & Trade needs
  • Create analytics-backed next best conversation

Needs/Achor Products

  • Full range of BB and Trade products
  • Individual banking products
  • Meet & deep sell (remote & in person)
  • Meet in person
  • Connect client with specialists
  • Set up products
  • Conduct/connect with KYC/CDD
  • Conduct fulfillment & activate
  • [Service (remote)]
  • Refer any servicing activities that is not done by tellers/machine to Client Service Manager
  • As needed by clieints

Acquiring on referrals (role in client journey

  • Prepare (remote
  • Connect & start up referred leads
  • All other preparation activities as per BB Acquiring team

Needs/anchor products

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  • TWC, LAP, Trade solutions
  • Meet, deep sell & train (in person)
  • All meet, deep sell & train activities as per BB Relationship team

KEY STAKEHOLDERS

BB SpecialistKYC/CDD unitCredit operations

Skill Requirements

Qualifications and SkillsProduct broadening

  • Understanding of businesses and financials
  • Enhanced multi-product BB knowledge
  • Market and competition knowledge

Client engagement

  • Presentation and soft skills tailored to engaging business owners
  • Internal stakeholder engagement skills
  • Closing deals
  • Ability to drive and manage client interaction
  • Communication and presentation skills
  • Negotiation and objection handling
  • Client training on digital solutions

Journey completion

  • Discipline and time management to handle a client portfolio
  • Ability to solve problems and close issues without handing over
  • Strong analytical ability
  • Understanding of BB KYC/CDD principles

SOURCE OF LEADSNTB

  • Sales force generated (Banker/PM personal contacts)
  • Member Get Member
  • TWC leads from BB Acquiring Team

ETB

  • Analytics driven leads on ETB clients

ASSOCIATED CLIENT JOURNEYS

  • Acquiring from individual client referrals
  • Supporting the client on any client-initiated needs
  • Reaching out pro-actively to lower value businesses
  • Proactively reaching out to high value Business Clients
  • Delivering on transactions, service requests, mobile/online training
  • Proactively engaging with the “Hidden larger Businesses”
  • Updating CDD/ AML
  • Migrating newly Commercial
  • Managing Client’s credit situation

TARGET CLIENTS

  • BB ETB clients above set thresholds e.g., (STO>USD 3 million, revenue > USD 2k), with rules to downgrade if potential proves to be low over time


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