Posted on :
29 Aug, 2017
29 Aug, 2017
Company Mission is to provide excellent customer service by communicating with our customers professionally and respectfully.
To pay rapt attention to details while investigating and interpreting issues, to aid in quick resolution and escalation, to convey information clearly, confidently, and politely.
Job Title: Offline Customer Service Agent
TEAM MISSION STATEMENT
To provide excellent customer service by communicating with our customers professionally and respectfully.
To pay rapt attention to details while investigating and interpreting issues, to aid in quick resolution and escalation
To convey information clearly, confidently, and politely.
To provide our retail customers with outstanding and thorough customer service.
DUTIES & RESPONSIBILITIES
Handling all in-person retail customers at your assigned irokotv kiosk
Troubleshooting and resolving customers’ problems with our product by determining the cause of the problem, then selecting and explaining the best solution
Converting potential customers by answering product/service questions, suggesting information about subscription plans, payment options, and devices.
Bringing any relevant issues to line manager’s attention immediately
Achieving and maintaining proficiency with our escalation matrixes
Consistently staying up-to-date with new irokotv products/services
Providing weekly reports on customer feedback to management
Reviewing and making changes to customer accounts where necessary
Providing assistance to the sales staff when needed
Adaptive to change
Should have an Android phone
Independent and resourceful
Solid team player who thrives on working in a fast paced environment
WE OFFER YOU
Product-focused training and development
Customer handling training and development
An amazing learning culture.
A chance to be part of an international team that offers great opportunities for growth
A startup environment and working mentality while being part of a well organized and recognized organisation (IROKOTV)
How to Apply
All interested Applicants should forward their CV/Resume to [email protected]