Posted on :
28 Nov, 2016
28 Nov, 2016
Under the guidance and direct supervision of the Operations Analyst, the ICT Support Associate provides leadership in execution of ICT services in the CO, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the CO productivity. The ICT Support Associate promotes a client-oriented approach.
Job Title: ICT Associate
The ICT Support Associate supervises ICT support staff and works in close collaboration with the Country Office Management, Operations, Programme and project teams in the CO and UNDP HQs staff for resolving complex ICT-related issues, collaborates with Regional ICT Officers (RIO),
Regional Bureau: ICT Managers (RBIM), ICT Managers and other ICT Staff.
Duties and Responsibilities
Summary of Key Functions:
Implementation of ICT strategies and introduction/implementation of new technologies
Effective functioning of the CO hardware and software packages
Provision of web management services
Provision of administrative support
Facilitation of knowledge building and knowledge sharing
Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
Provision of inputs to elaboration of internal policies and procedures on the use of ICT. Elaboration of the content of internal Standard Operating Procedures in ICT in consultation with office management.
Development and update of the ICT annual plan.
Provision of support to the use of Atlas (UNDP’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.
Provision of advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.
Supervision of the implementation of corporate UNDP systems.
Development of new software packages for high impact results (e.g. office management system, electronic registry, etc) as required.
2. Ensures efficient networks administration focusing on achievement of the following results:
Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access. Ensure that the UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
Trouble-shooting and monitoring of network problems.
Response to user needs and questions regarding network access.
Maintenance of up-to-date parameters of information for the network clients and electronic mail.
Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups.
Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.
Timely LAN Infrastructure and Internet connectivity upgrade to meet UNDP requirements.
3 . Provides web management services focusing on achievement of the following results:
Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, electronic inventory management, knowledge management systems).
Creation and maintenance of the CO web site and intranet ensuring that the content is updated and meets the requirements of UNDP.
4 . Provides administrative support focusing on achievement of the following results:
Provision of advice on and assistance in procurement of new equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids.
Maintenance of an up-to-date inventory of the software and hardware.
Maintenance of the library of reference materials.
Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
5. Ensures facilitation of knowledge building and knowledge sharing in the CO focusing on achievement of the following results:
Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
Organization of trainings for the operations/ projects staff on ICT issues.
Maintenance of staff training profiles.
Synthesis of lessons learned and best practices in ICT.
Sound contributions to knowledge networks and communities of practice.
Building Strategic Partnerships
Level 1.1: Maintaining information and databases
Analyzes general information and selects materials in support of partnership building initiatives
Promoting Organizational Learning and Knowledge Sharing
Level 1.1: Basic research and analysis
Researches best practices and poses new, more effective ways of doing things
Documents innovative strategies and new approaches
Job Knowledge/Technical Expertise
Level 1.1: Fundamental knowledge of processes, methods and procedures
Understands the main processes and methods of work regarding to the position
Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
Identifies new and better approaches to work processes and incorporates same in own work
Strives to keep job knowledge up-to-date through self-directed study and other means of learning
Demonstrates good knowledge of information technology and applies it in work assignments
Promoting Organizational Change and Development
Level 1.1: Presentation of information on best practices in organizational change
Demonstrates ability to identify problems and proposes solutions
Design and Implementation of Management Systems
Level 1.1: Data gathering and implementation of management systems
Uses information/databases/other management systems
Level 1.1: Maintains effective client relationships
Reports to internal and external clients in a timely and appropriate fashion
Organizes and prioritizes work schedule to meet client needs and deadlines
Establishes, builds and sustains effective relationships within the work unit and with internal and external clients
Responds to client needs promptly
Promoting Accountability and Results-Based Management
Level 1.1: Gathering and disseminating information
Gathers and disseminates information on best practice in accountability and results-based management systems
Demonstrating/safeguarding ethics and integrity
Demonstrate corporate knowledge and sound judgment
Acting as a team player and facilitating team work
Facilitating and encouraging open communication in the team, communicating effectively
Creating synergies through self-control