Unicaf Online Recruitment 2017 - Jobs in Ghana

Unicaf Online Recruitment 2017

Posted on :

14 Feb, 2017

Category :

Communication Jobs in Ghana

UNICAF is part of an educational organisation (EDEX) which has campuses and learning centres at international locations including Cyprus, Greece, Romania, China and Africa. UNICAF works in partnership with a number of well renowned partners such as the University of South Wales in the delivery of transnational education.

The partnership between the University of South Wales and UNICAF brings together the resources and capabilities of both organisations to offer innovative learning solutions and programmes which are delivered fully online to the needs of a wide range of professionals.

Job Description

Job Title: Call Centre Executives

The successful applicant shall deliver World Class Customer experience. He / she shall serve customers by the determining requirements; answering enquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to a Team Lead.

ROLE SPECIFIC REQUIREMENTS:

  • Answer enquiries by clarifying desired information; researching, locating, and providing information
  • Resolve problems by clarifying issues, research and explore answers and alternative solutions, implement solutions, escalate unresolved problems to appropriate authorities
  • Clarify desired information; complete transactions and forward clients requests
  • Advertise additional services by recognizing opportunities to up-sell accounts; explaining new features
  • Keep equipment operational by following established procedures and reporting malfunctions
  • Update job knowledge by studying new product descriptions; participating in educational opportunities
  • Accomplish organizational mission by completing related results as needed

Qualification Required & Experience

•   A good first degree or HND
•   Professional Certification in Sales and/or Marketing,
•   Significant knowledge and working experience in Sales and Marketing,
•   Good report writing, facilitation, presentation skills,
•   Good IT skills,
•   Very good communication and negotiation skills,
•   Good people-management skills,

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•   University Students can also apply

How to Apply

Qualified persons should please send their Curriculum Vitae (CV) and cover letter to: [email protected] or [email protected]

or deliver in person at

Ghana Christian University College,
P. O. Box AF919,
Adenta

Closing Date: 20 February, 2017

Only shortlisted applicants will be contacted.

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