Absa Bank Jobs 2024

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Description

Job Title: Head, Global Clients

Job Summary

• To directly lead relationship teams covering a portfolio of Global Corporates, Global Development Organizations , South Africa Outbounds and Financial Institution Groups in Absa Ghana .
• The jobholder will also have a key role in championing and managing change introduced as a result of the Corporate and Investment Bank (CIB) Change Programme and other initiatives/programmes impacting the Corporate Market.
• The primary objective is to maximize sustainable risk-adjusted portfolio contribution on both an individual portfolio and aggregate team basis.
• To manage the Groups relationship in Ghana with Global Clients operating in Ghana,
• Mobilize a wide range of capabilities across Absa Ghana and the Absa Group focusing on aligning with the customer’s requirements and developing the range of products/services sourced from the Group. This includes Cash Management, Barclay Investment, Retail Financial Services, and Absa Global Investors.

Sales and Service

Time split : 30%

• Formulate business development strategies and objectives to meet changing market needs.
• Primary contact at CEO, Board Chairman, Finance Director, and Treasurer Level in the corporate controlling office in Ghana, discussing inter alia customer needs, service reviews, and credit risk issues.
• Advises and debates how business finances across the country could be structured in the short-term and medium/long term.
• Grow the team’s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product/ Solution Promotion initiatives.
• Monitor results of customer surveys against target service quality standards.
• Monitor levels of complaints and quality of handling.
• Proactively researches competitive threats/opportunities within the team’s market and geographical area.
• Monitors and ensures adherence to risk service standards.

Business Management

Time split : 30%

• Co-ordinates all areas of the Groups involvement in Ghana and supports the remainder of the Groups’ involvement, particularly Global Clients but also Retail Financial Services and Absa Global Investors to create annual customer plans which are reviewed regularly with risk and product specialists. Leads development of solutions to meet customer needs.
• Jobholder will be a very experienced practitioner with an appreciation of credit issues, who has direct contact with the customer’s senior management/Board and an ongoing awareness of their affairs and the market. Will be required to provide a recommendation on exposure strategy and will be jointly accountable together with the wholesale Credit Team for the justification of that exposure.
• Develops and maintains a detailed knowledge of industry sectors within the customer portfolio.
• Control and manage the risk profile for the overall Team portfolio.
• Manages performance of the team against key financial (risk-adjusted contribution) sales, service and operational targets.
• Champion, manage and monitor implementation of change impacting the team and arising from central and local corporate change programmes
• Manage segmentation of the portfolio.
• Sits in for the Corporate Director at Country Management Committee

LEADING THE TEAM : Colleague Management

Time Split :40%

Output:

• Lead deal teams drawn from across the country.
• Lead Global Clients Team through a team based management approach.
• Help team members to identify strengths and weaknesses in their own skills and attributes, review their self-development plans and ensure training and development needs are accommodated.
• Coach team members on relationship development, service quality and risk.

Assess managers’ performance against contract. Review and input into Performance Development Reviews.

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)