Posted on :
29 Jun, 2018
29 Jun, 2018
Kempinski Hotel Gold Coast City – Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country.
Job Title: Assistant Bar Manager
Responsible to Bar Manager.
Responsible for Bartender, Barman / Barmaid, Bar Host / Hostess.
Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
Ensure that the place of work and surrounding area is kept clean and organised at all times.
Be knowledgeable of all services and products offered by the hotel.
Understand thoroughly the concept of the outlet and assume training responsibilities as requested by the Bar Manager.
Have an understanding of the monthly profit and loss statement of the department.
Set an example in terms of service and products knowledge.
Assist in preparing the bar menu design in cooperation with the bartending team.
Have a good understanding of beverages in general including ingredients and techniques to ensure the right beverage / cocktail / spirit can be recommended.
Have a good understanding of both classic and modern cocktails, their recipes and history.
Participate in supplier meetings.
Know and understand the social scene of the destination, being recognized in the market as well as understanding night life.
Attend monthly trainings to the Food & Beverage team to ensure product knowledge is fostered.
Contribute and be aware of cocktail specials, signature drinks and foster creativity and innovation within the bartending team.
Perform up selling for all items offered by the department assigned as well as offering alternatives.
Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
Plan daily routine checklist and station division according to the work schedule.
Assist the Bar Manager to produce reports and analysis for the monthly performance meeting.
Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings.
Assist in the monthly inventory of operating supplies and equipment together with the stewarding department.
Coordinate the review of outlet’s operations manual updates annually as requested by the Bar Manager.
Support activities and cooperation with the suppliers.
Respond to any changes in the department as dictated by the hotel management.
Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Bar Manager ensuring that the follow up is performed with the guest.
Ensure that the opening and closing procedures established for the outlet are followed.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Key Skills and Qualifications
Must be a citizen
BA/BSc in Hospitality Management or related field, preferably from hotel school.
Minimum 1 years in F&B management role.
Awards/ certificates/ trainings related to bar operations are preferred.
Excellent oral and written skills.
Additional language – beneficial.
Strong knowledge of beverages (cocktails, liquors, wine, etc…).
Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
Excellent organizational and time management skills.
Applies a professional, confidential and ethical approach at all times.
Works in a safe, prudent and organized manner.