tiGO Ghana: BSS Channel Support Analyst

Role Purpose

JOB PURPOSE:
Objective
 Contributing to Tigo’s strategic goals
 Support Mobile Market distribution, sales, corporate and customer operation teams in the provision of KPI to improve visibility and react quickly
 Ensure accurate and timely visibility on customer acquisition for Mobile Market is available to all stakeholders

THE WAY WE WORK
You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency. You lead by example and promote the “bottom-up” approach to work that has made Tigo a leader in every market in which we operate.

Key Responsibilities

CORE RESPONSIBILITIES
You will drive and be the key owner to the following responsibilities:

• Provide information to stake holders for decision-making purposes
• Select appropriate reporting tool for developing acquisition and performance trends
• Conduct statistical and strategic analysis which includes preparing monthly, quarterly, annual, and on-request reports
• Develop and maintain Tactical, Strategic, Administrative and Operational analytical capabilities
• Conduct briefings and presentations of analytical findings and conclusions
• Liaise with technical and field team to resolve registration issues
• Monitor acquisition and distribution project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
• Ensure proper documentation of processes

Position Requirements

QUALIFICATION AND EXPERIENCE
Work & Educational background

• Bachelor’s degree
• At least two year experience working in analysis

Minimum Experience & Essential Knowledge
• Good understanding of Microsoft office, features, and integration capabilities

Core Competencies
• Exceptional service and results orientation
• Superior analytical and problem-solving abilities. Demonstrated ability to apply IT in solving problems
• Ability to work under pressure and time constraints
• Ability to present ideas in business-friendly and user-friendly language.
• Excellent self-organization and self-direction in performance of tasks, including time management skills
• Maintain up-to-date knowledge of analytical advances

Submit your CV and Application online : Click Here