Tula Ghana Vacancies 2017

Tulaa was incubated inside of Esoko, an award-winning tech company that pioneered the use of mobile technology to deliver vital information to smallholder farmers. Following a successful spin-off in 2017, Tulaa is now expanding quickly in Ghana and Kenya.

Job Description

Job Title: Call Center Advisor

Reports to: Call Centre Supervisor
Travel: None
Start date: Immediately

Summary of Role

Tulaa is an exciting tech start-up that is disrupting the agriculture sector across Africa. We build and deploy technology to level the playing field for buyers and sellers by lowering the cost and risk of transacting with smallholder farmers. Through our platform, farmers can access financial services, discounted agricultural inputs, information, and markets for their crops, all via their feature phone. Our vision is to become the leading virtual marketplace for rural buyers and sellers in Africa.

Tulaa Call Centre Advisors are a vital link to the farmers. They build trust in our brand, generating good will through the provision of reliable and accurate information, actively listening to the farmers, and putting customer euphoria at the center of every interaction.

About the Role

Provide expert advice to farmers on good agronomic practices in their local languages on phone
Sell approved Tulaa products and services to farmers e.g. input layaways, input credit, etc.
Translate and record crop production protocols to voice messages in the local language
Create tickets of all inbounds and outbound call
Write weekly, monthly quarterly and annual call report for the farmer helpline
Answer inbound calls/or emails promptly and in accordance with established procedures
Empathize with callers and provide technical advice about the Tulaa program
Respond courteously and solve problems to achieve customer euphoria with every interaction
Recognize, apply, and explain product knowledge to customers
Comprehend and interpret customer complaints/or suggestions accurately
Build customer’s interest in the services and products offered by Tulaa
Communicate relevant market information as well as customer needs, demands and pain points to the business team effectively to drive product
development
Provide technical support for end users through effective troubleshooting and problem-solving
Identify the need to escalate specific issues and follow through where necessary

Required Skills or Experience

A minimum of first degree in agriculture technology, general agriculture, agronomy, or agriculture extension
Local Language: The person(s) must be able to speak all of the following: Dagaare, Wali, Sisaale, Gruni, Kusaal, Kasem.
At least two years of field experience as an Agriculture extension officer, crop/animal production worker. He/She must have an experience of working with farmers, e.g. NGO that works in the Agricultural sector, Ministry of Food and Agriculture, crop research institute or their equivalent
A sound knowledge of telephone etiquette
Proficient data entry skills
Process driven – the ends don’t always justify the means for you
Able to inspire and influence, with and without authority
Diligent attention to detail and strong technical intuition
A team player with a positive attitude
Organized and process driven – the ends don’t always justify the means for you
Kind and empathetic – your EQ is as high as your IQ
Passionate about working in an innovative business with strong social impact
Able to thrive in a startup culture
Adept at managing through ambiguity and providing clarity
Fun, energetic, and collaborative personality with a positive outlook
Able to inspire and advocate internally and externally, with or without authority
Outstanding written and verbal communications skills in English

How to Apply

To apply, please send your CV to [email protected]
Applicants must indicate languages that they speak in their application.
We actively promote diversity, creativity, and professionalism in the workplace. To learn more about the position and the company, visit about.tulaa.io